The first experience was great this time will be be my last time with this company. The whole process was just a mess, they would say everything is in but then ask for twelve more items and more after that. My loan team came across as very unorganized and difficult to get in communication with.
Response from Veterans United
Hi Ronald, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. They are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We invite you providing more detail and help us look to improve.
Using Veterans United was the smoothest home buying experience I’ve ever had. No matter what question I had it was answered quickly and explained in detail. I definitely made the right choice in using Veterans United.
Matt was professional, FUN, and easy to work with. He was always on top of paperwork and important information that we needed to know. He was never hard to get a hold of, and always answered questions promptly. He made this process enjoyable and super smooth, even though I had a very weird situation. I wouldn’t ever recommend anyone other than Matt to get a VA loan.
Thank you for all you’ve done, Matt! We love you!!!
Veterans United is a great resource for first time buyers. They made the experience easy for us, and we ended up closing on a house in under 2 months after first applying for pre-approval. They get the job done.
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Overall great experience, we couldn’t be happier with the service from Veterans United
This has been the best experience that we have ever lived through when buying a home the company veterans United and Chris Holdman were absolutely outstanding.
Choose Veterans United! They have a great team and are with you each step and f the way!👏🏽👏🏽👏🏽👏🏽
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My loan specialist was amazing and very helpful. Veterans united provided multiple useful links and was fast on the entire closing process.
As painless as possible.
Very impressed!
I wanted to give a rating of 10 but a few things would have expedited my loan process with the underwriters & closing specialists. I had to re-send several documents and/or remind Alex Brooks that the documents had already been sent. Everything seemed easy & efficient up until submitted to the underwriters and closers. Those reviews seemed unorganized...especially the need to re-send information that was already sent or uploaded and available.
