Jeremy was a great person to work with. The purchasing process was an overall disaster because the seller slow-walked everything-from signing documents to completing work required by the VA. Jeremy was very understanding and supportive, although a support staff member was very poor responding to voicemails and texts. My agent was fairly slow with providing updates, and only on the morning of closing sent me a TEXT with the address of the closing, and that he was on vacation. And a perfunctory congratulations on the purchase. Finally closed almost a full month late.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Jeri, we value your patience and commitment in sticking with your loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We are thrilled to hear that you had strong communication with Jeremy. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
Great job team! Thank you all
If you're a veteran, I highly recommend you go with Veterans United. They are highly professional every step of the way, especially in this current market. Steve and his team made our experience easy breezy. Outstanding service.
Veterans United was a great experience
Everyone should shop arourd when making such a large purchase. For my self and my family I know we made the right choice.
To be recommended to families n friends.
We always get am answers for any questions.n explain everything to us.
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Great job veterans united team.
I recommend to all veterans, they will get the job done
