The only reason you did not get a 10 overall is because of the loan coordinator, Bekah Getz. She was never prompt, unclear in her communication, gave information that she shouldn't have (regarding the appraisal) and called me to ask if I had scheduled the closing yet! She even laughed at me when I asked about the method of paying closing costs and made a sarcastic joke about my question.
I didn't like dealing with her at all and would suggest further training with scripts for her if she is going to be directly dealing with customers.
The whole process of buying a house is expensive and stressful and Bekah Getz made it so much harder than it should have been. She gets a 3!
Our experience with Joe Peterson’s Team at Veterans United was amazing. As first time homebuyers, walking into the home buying process was intimidating. VU made this experience a walk in the park! Thank you, Joe Peterson and your Veterans United team!
I would recommend Veterans United to all who have served in making what can be a very trying time into a happy situation.
Best person, great personality.
Working with Veterans United has given us superb quality service in every way. I would recommend them in a heartbeat. Thank you!
Great Service!!
They will help you and work with you instead of against you. Time management is difficult for me since I work upwards of 70 hours, however they managed to work within my busy schedule.
Jeffery Ferguson and his crew go to GREAT LENGTHS to help make it easy for Veterans get what they need for their home purchase. Yes he works for Veteran's United, but he worked for ME as well. Great company with great people.
- a retired Naval Officer
The team at Veterans United makes the process of buying a home much easier. Their web-based tool allows you to upload documents easily and stay on track throughout the entire process. There are also tutorials that explains each process along the way. The staff are very friendly and committed to creating a positive experience. A very pleasant experience!
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Most people would cringe at the thought of going through the home buying process. But Veterans United made the process so easy, it was practically like buying a car. Excellent staff that are eager to assist with any questions or tasks that are asked of them. I would definitely recommend to any vets that are wanting to buy a home. Thank you!!
