Chase was over all super professional and nice, very pleasant be talk to.
Everyone is very helpful. Some parts of the paperwork I did not understand at all. They replied very quickly breaking down the numbers and what everything meant. Overall, as long as you’re on top of checking your email the make the process very quick and efficient.
Dustin was super helpful as well!
I would highly recommend The Veteran’s United Team to Any Veteran looking to buy their 1st home or looking to refinance my Team, Kollin and Kim were Amazing with my original loan and my refinance loan! They were so very patient answering multiple emails and texts no matter what time it was, or how often, lol! They took time to listen to my stressful situation and understood what I was going through. They explained everything to me so I could understand the process and put my mind at easy. I was going through a rough time and They showed me compassion and kindness and were so professional and knowledgeable .
Thank you Team
Kollin and Kim, you’re AWESOME!😎Pamela W
the whole team was great. made the selling and buying process seamless
I just want to say thank you to the entire staff. I am not sure if this will make it to him but Dillon who was handling the ADT pitch was also fantastic, unfortunately due to the lay out of the house and only having satellite internet we decided to forgo the ADT system had that not been an issue I certainly would've purchased it through Dillon. Every single person I worked with genuinely seemed to care about me more than customer. I was skeptical at first as there is plenty of Veterans assistance programs that turn out to be scamish. Veterans United HL was simply the best possible choice, they made our dreams come true and I love to say this, the overall process was simply easy.
Painless
We will never use anyone else for our home loans. Veterans united went above and beyond what we were expecting. The advice they offered, the recommendations, the detailed step-by-step process and communication was unmatched. We were a little weary about the home-buying process after our first experience with a different company years ago. however, we realize just how easy it is with veterans United and the team we had. We are forever Thankful.
I am very pleased with Veterans United home loans and all they have to offer to make the loan process as painless as possible. Shout out again to Jessie because she’s awesome and the rest of here team as well.
The biggest concern I had has nothing to do with Jermaine and his team. It is with the underwriters. Just when I thought I had everything uploaded, I would get another notice stating I need so and so. Then when I sent it, another notice stating I need so and so.Closing was delayed by 3 days which cost us $400 plus to stay at a hotel extra days.With all that said, the underwriters need to understand the client, then make sure the ask for all the documents needed instead, one document here, one document there, and so on.
100/100!!! VU is amazing and will be the only lender I would work with if I ever needed to buy again!
The whole in house team did a great job, they were able to handle my questions and request in a timely manner. They also gave me updates via email and text message which was very helpful. Would recommend mend hands down.
