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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,555

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,555 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Drew and the team were great! Thank you so much. Best customer service!!

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars
Would Recommend

Veterans United makes everything so easy! They really go the extra mile for veterans!

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Veteran United is a class act, i would recommend them very highly they work with me from the beginning to the end I'm please with the entire team (willie wynn,sr.).

Loan Officer: Kevin Reichert

NMLS# 43302

4 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Loan Officer: Christina Lee

NMLS# 2119715

5 out of 5 Stars
Would Recommend

I would recommend this for any vet, you really made the home buying process painless.

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend

Loan Officer: Kim Ahrens

NMLS# 1734070

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

They were absolutely amazing to work with!

Loan Officer: Don Kinkhorst

NMLS# 1960361

5 out of 5 Stars
Laura Y. is Through the Roof!

Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!

Loan Officer: Britney McMurry

NMLS# 1665781

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend

Thank you for everything!

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
Would Recommend

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend

Loan Officer: Isaac Cater

NMLS# 1939320

5 out of 5 Stars
Would Recommend

Great communication, as is always key to process. Thank U all for the patience in my many questions!
U all Rock!

Loan Officer: Scott Jessip

NMLS# 182259

5 out of 5 Stars
Would Recommend

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
Would Recommend

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

The Veterans United team guided me through every step making the home buying process seem simple.

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Best loan process I've ever had. Highly recommend to any veteran seeking a home loan

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

1.5 out of 5 Stars

My experience with VU was mixed.My loan officer was transparent with the financial side of things and responsive to both my questions and concerns. My rate is good.My negatives include
- Forgot to include my down payment in closing disclosures so paperwork had to be reworked the morning of closing
- Loan officer did not communicate to concierge I was trying to move up closing so he made plans accordingly.
- The big one: I communicated to VU insurance my intent to go with a provider that required I send them my inspection. Before hanging up I said I will send it to them immediately. Two weeks later I reached out to try and move up closing and they said that was not possible as I had not sent in my insurance. Turns out it was in their spam folder. Regardless, if it is one week before closing and you were missing very important documentation I said I was going to send two weeks ago I would expect that to throw a red flag and for someone to reach out, but they did not. As a result I had to go with a higher cost insurance provider (which VU did pay for the increase) and could not move up closing. I had made a hotel reservation based upon moving up closing which VU said was doable and made work plans accordingly and had to rework all of them, which is not easy in the military. This left me scrambling one business day before when I thought I was closing to figure this out and had to pull for information about when I was actually closing.
- Additionally, when I had questions about why some documentation was blank and I was being asked to sign, I was told there are always errors but they will get worked out eventually. That did not make me feel comfortable.In short, if you just want a good rate and are willing to push to get everything done on time, VU is probably fine. But if you do not know this process well enough to drive it yourself, looks elsewhere.

Response from Veterans United

Riley,

I’m sorry about the issues you ran into that seem to center around communication and attention-to-detail. You’re right and I appreciate you sharing this valuable feedback with us. We try our hardest to make your homebuying experience exceptional but we’re well aware things don’t always end up that way. When they don’t, your feedback tells us what went wrong so we can make it better and follow up as necessary. Our Client Advocate team is and continues to be here for you.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Lacey

NMLS# 1604515

4.5 out of 5 Stars
Would Recommend

David, Logan, and Meili were all amazing during this whole process, I am glad I was able to work with them while buying our home... I cannot thank them enough for all the hard work and effort they put in for me!

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

Just an outstanding process from start to finish. This is my third home purchase, and by far the best! Thanks to the entire team.

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Loan Officer: Merrie Ellis

NMLS# 356820

More Reviews

See all 348,555 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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