Again, fantastic job, we have a forever home and we love it.
I would definatly recommend Veterans United to my family and friends and any other veterans I know. The whole team was great and they always kept my wife and I well informed during the entire process.
The home appraiser that came to my house was garbage , and rude. He was lazy and did not get in no hurry to send my appraisal back in. I know it is out of your control. But maybe that could use some work.
The team was awesome! Everyone was really helpful and genuine. I will definitely be using VUHL again!
Amanda was an amazing loan officer. She went above and beyond and was always available to answer my questions. This was such a breeze and smooth process. I would recommend it to anyone.
I was hesitant/scared to do the whole house buying skit. This team made it fun and easy and I truly owe it to them! Thanks again
The team was receptive and helpful the entire process.
My Veterans United team was amazing and made my first time home buying experience amazing. I will definitely use VU for my next home purchase.
Thank you for your diligence and hard work for your professionalism and warmth. God bless you all
This was my third home buying experience and the team made everything so smooth. The preapproval process, approval, closing - through all of it the team was communicative and supportive. The app-based document uploads and communication was fantastic, and the concierge team made everything even outside of the mortgage process - like home owners insuance - a breeze.So much better than my last two transactions with a large, well-known company.Thanks for all the help!
If your Underwriters have an issue with paperwork when the spot it have them call the parties involved with the loan and tell them the problem, how they need it to be fixed, and that timeline to get it fixed to make the process more efficient and seamless meaning that closing dates will be met and no one has to scramble for the last two days before they close to get 7 things fixed that could've been fixed in the 3 weeks prior that no one contacted us the work ethic of those individuals is sloppy and negligent word of mouth information is not reliable and should not be used to relay information that is time and monetarily sensitive the two best people on our team were firstly Katy who contacted us quickly gave us all the information we needed or could give us and never failed to answer the phone when we missed a call from her and jodi who saved the loan process when the Underwriters failed to process everything and get it fixed before the closing date the communications skills in the group are lacking and need to be corrected being as it is your job also listening to the person who your team is tasked to help with the home buying process would help like if they say that email or texting is not a good method to communicate quickly and to call because of legal job restrictions you should observe that and use that to communicate more effectively and efficiently
Response from Veterans United
Hi Nathan, We are thrilled that your home buying concierge was able to provide updates throughout your process. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We also realize that the home buying process can become tense when working to gather the required documentation close to closing and can result in a closing delay. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, but are not in direct contact with any borrowers. We want everyone to feel that we go above and beyond to deliver outstanding service and work to make that process as easy as possible. By providing direct contact information for all of our Loan Coordinators, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. A member of our Client Advocate is available to speak with you as it is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
I can't say enough about how amazing Ross, Jim and Katy were during our home buying process. I was literally amazed more times than I can count at how organized, timely and responsive everyone was. Buying a home is a big task but the systems, website and staff at Veterans United made it so easy and enjoyable, I can't thank them enough.
Overall, the process was super quick and easy. We went from first application to closed in 6 weeks and it would have been only 5 weeks if the appraiser hadn't gotten sick. Most of our paperwork was done online which made closing much faster than normal.
Always a great experience working with the good folks at VU. Will surely recommend to anyone looking for a home loan in the future and I'll definitely use VU for home loans again.
