I’m super happy and feel like I gained a family. They have helped us in finding a dream home and have always are there for us. I thank you from the bottom of my heart.
Great job, smooth from start to finish.
Great staff that answered all the questions
They were fantastic I greatly appreciated all the hard work they did!
Second time using veterans united they make the process as easy as possible
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Everyone was friendly, helpful and sincere. Thank you for making OUR DREAMS COME TRUE!
Everything was great and felt super easy! Thank you Veterans United
Thank goodness for people who care about making the buying process less intimidating. Thank you Mike and Tanner!
Although hectic at times, this was perhaps the smoothest move we’ve had, and we’ve moved a LOT!
The first team I worked with on buying my old home with tobey did great. This team didnt seem to be on top things, weren’t very responsive or have answers right away. Feel like I got robbed paying the cost I did for this service this time around. I will refinance as soon as the rates drop and will not recommend
Response from Veterans United
Hi Dylan,
I’m really sorry to hear this experience didn’t match the level of service you received the first time around—and certainly not the experience we want for any of our Veterans or their families. It sounds like we missed the mark in keeping communication clear and consistent, and I can absolutely understand why you’re frustrated.
I’d love my team to have the chance to dig into what happened here and see how we can improve moving forward. If you’d be open to sharing more details, please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but please reach out anytime, and we’ll get back to you as soon as we can.
From start to finish Nick and the gang
