We will definitely keep her in mind for future purchases for ourselves, our family and our friends.
Closing happened a few weeks later than it was suppose to. The underwriter was getting blamed for everything but I don’t honestly believe that was the case. This was my fourth mortgage and second with a cross country move, new job, scenario. Second VA loan. It was never this difficult before. Frequent slow responses from my loan team. Bad enough to where I had another mortgage company start gathering information in case I decided to switch.
Response from Veterans United
Hi Daniel, while we are thrilled that you did indeed choose to stay with us, it sounds like there were communication snags that hindered and not helped your buying process; that would never be our intent. Thank you for taking the time to share this with us and I would like to encourage you to reach out to our client advocate team directly. While we do strive to deliver great service while helping veterans and service members use their loan benefit, if we failed in that goal, we want to know everything about what happened so that we can review for potential training opportunities or corrective action. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
My Husband and I could not have had a better experience in purchasing our first home with Veterans United and the Team that helped us. Everything was quick, detailed, processes were explained very well and there was an extremely high level of patience. Overall, just plain awesome!
Don't wait if you're looking for a loan or refinance use Veterans United, it will make your life so much easier!!!
Mitchell Lalibert was also a great source of assistance and always got back to us in a timely manner.Thank You!
outstanding customer service. Communicated with me throughout the process until the closing day.
Very professional team including customer service personnel.
Excellent experience. The final rate was better than expected, Our team was attentive and answered all our questions and closing went very smooth. Perfect.
In the future when we decide to purchase another home we will definitely be using both our Realiter krysten and Aimee hall
Everyone on the team did an amazing job of making my first time purchase a stress free and enjoyable process. All questions and concerns were answered in a timely fashion and were clear and concise
They hook you in with promises, then ignore you. Took them 14 months to process our simple refinance. No reason given. Cost us double inspections and extra interest
Response from Veterans United
Hi Domenick, Thank you for allowing us the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate team is available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
I would definitely recommend Veterans United
I loved working with Veterans United, they made an often confusing and complex process easy for me to navigate and understand, great job everybody!
I recommend this process to anyone looking to buy or sell. You will not be disappointed!
