Thank you
Excellent was seamless
My experience with Veterans United was as smooth as anyone could imagine when buying a home. To think purchasing your dream home could be made so easy.
Ginny Young has ruined the home buying process for me. She was unable to give me dedicated time and energy in my home buying process. She was very rude and short at times making me feel like I was more of a burden to handle, and she was wanting to get the commission from my use with Veterans Home loan. There were multiple issues with Ginny that the words can not describe, and there are even more unethical fair housing issues that I have experienced with her. I know multiple individuals that have received a cutting board customized from Ginny, yet I did not. She made me so frustrated at points that on the closing day, I was so mad I was not even excited for buying my FIRST house, I was honestly disappointed and disgusted with the way Ginny handled the situation. Ginny even at one pointed directed me to “Just sign the document, it’s required” instead of actually taking the time to fix the document that was incorrect (still demanded I sign an incorrect document) or explaining what the document entails, why I’m signing an incorrect document, or explaining with a calming presents anything about the situation. I am so highly frustrated with the whole process of working with Ginny, who came highly recommended by multiple people, as well as Veterans United in a whole. If there is another company that handles veteran loans, I will always recommend the different company or steer individuals away from Veterans United as Ginny was so unprofessional and disrespectful at times. There needs to be corrective actions taken as this was the worst experience. I absolutely regretted closing on the house because for the first two weeks all I could think about was how rude, unprofessional, unsympathetic Ginny was and that I was just a number “required to sign.”
Response from Veterans United
Patrick, We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have come up during the process with your loan officer. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
it was a pleasure to work with Tim and his team! I really appreciate the time and effort put forth from beginning to end of my home buying journey. thank you!!! Ryan, Wes, Jacob, Matthew ...thank you all!!!
Veterans United was very helpful and showed they cared about my needs. They walked me through everything and made the process very easy. I would recommend Veterans United to anyone who needs a loan.
The Veterans United team is thorough, courteous, professional and dedicated to insuring a stress-free experience.
I would highly recommend using Veterans United.
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Just keep doing what you were doing!
I couldn't be happier! There were not any "Boo Boo's" that I am aware of. Seamless, pain free process that I was fairly intimidated by in the beginning. I would highly recommend anyone interested in home buying to allow Veterans United and this team to take the wheel and make it happen for you!! I am a fairly busy person and I feel they went out of there way to make sure I was getting everything I could out of this life event. It means a lot..I cannot even explain how many years and dedication I have put into positioning myself for this and Veterans United and the team knocked out the hard part for me. Extremely happy, peaceful home owner right now!
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In my request for better life free of chaos an confusion Veterans United helped ease the experience of home ownership which can be overwhelming amount of paper work with system that really provided ease of a difficult situation a pleasure.
I am So happy to be home owner once again and in relatively short period of time.
