Navigating a home purchase with a mortgage is very confusing at times with all the hurdles that need to be overcome.Thank you Veterans United for guiding us through this, every step of the way.
The team was amazing. Very fast and efficient. Saved us a lot of time
I was scared at first but my team worked hard to make this a smooth transition. I moved from Denver Colorado to Houston Texas and I would do it again with the same team
Thank you for making this a seamless process!!
Emmy and team handled all questions and were upfront, honest, and professional.
Initial contact was met with hubris and a bit of arrogance when asked about capability regarding expedited process. Excusable if it is warranted but we closed two days late and critical milestones I wanted met were not.
I was told by the team as long as I provide responses within 24 hours, my timeline would be met and that also turned out not to be the case.My rate I was given as an estimate was no higher than 5.4%. I understand if I landed in the upper echelon of that, but even an estimate was off as my rate was 5.65%. If their estimates are this wrong and start the process and find out the. u estimates aren’t accurate it’s hard to turn back at that point.I found myself having to essentially check in almost daily to get a response and updates.There was a significant lack of attention to detail. They asked for emails, did not check them and could cost me ~$700+ at closing due to missed email attachments and not being thorough in their process.I would be hard pressed to use VU again whether it’s for my next property or refinancing. When buying a $1M+ home, I expect better. If performed like this at my job, I’d be out on a performance improvement plan. Not sure how service got significantly worse after buying my first home but sure do not plan on sticking around to see if it gets better.The best part about working with VU is that it is now finally over.
Absolute joy to work with, the crew I had was phenominal and extremely efficient.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
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Unbelievable support! The whole team was patient with us, answered every question and exceeded every one of our needs and requests. They were available whenever we called or would return calls within minutes of us reaching out.
David and Curtis were just awesome! My wife and I were new to home buying and they made it seamless for us. They communicated very well, kept us informed and on top of our things to do and answered and explained every question we had. Highly recommended! We just could not be more grateful for everything!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
The end result was worth the effort with a significant savings in monthly mortgage payment, but holy smokes was this a painful underwriting process. Being a realtor and real estate investor for most of my adult life, I have been through many, many (think- hundreds) mortgage underwriting processes. This was absolutely grueling. That said, the people are wonderful to work with, very helpful and the platform for document sharing / uploading and tracking progress is very intuitive.
