I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.
Response from Veterans United
Hi Lamar,
I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.
I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.
If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S, Client Relations Manager
Everything went sooo smooth. From the initial consolation (:approval letter) to the closing date. . It made me at ease. , I know buying a house. The process can be very stressful. Thanks again the the fabulous team!! We stay in touch through the speedy process!! Thanks again, everyone!!!
All thanks to Aaron and Veterans United
I had an excellent experience with Joel, Jeff, Doug, and Gabby. Great people.
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Steve and his team ate exceptional. Steve and his team gave sound advice and went above and beyond to insure that we received an awesome rate on our refinance. The trust I have in them is easy because they are so caring, committed and professional in what they obviously love to do. These words are lost on them because I can’t find the right combination of words that would describe how great of a group they are. I’m beyond pleased and grateful to have them.
Thanks to the team I mad it through even though closing is not ez buy far .. so you must have a good team thanks team ..
I just want to thank veterans United /my loan officer they did a phenomenal job. Unbelievable job I can’t thank you enough to you and your team. Sincerely, Jimmy .
My team at Veterans United is absolutely phenomenal. My wife and I are forever grateful for their steadfast dedication to helping us get our home. We wouldn't be here without them.
Very professional and kind. Always there for customer
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The team at veterans united work very well and through some what seemed tough times to get my closing done. I would highly recommend them to anyone I know looking to buy.
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
Everyone we work with was very professional and caring. They made the loan process very easy..
It was over all a very good, stream line process with VU everyone on the team was very honest and upfront with everything we could and couldn't do with our VA loan and the ins and outs of the loan process as a whole.
The team was amazing when it came to handling the level of paperwork in a accurate and swift manner, if I had to do again I would pick Veterans United 100 times over
