It was a long road due to many unforeseen obstacles...but Veterans United was patient and supportive throughout the process. Alex Herbel and his team were excellent to work with!
All of the representatives that assisted us during this process were excellent. Always maintained great communication and answered all of our questions.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Justin and the entire team were incredibly helpful throughout our home buying process, from pre‑approval all the way through post‑closing. They made everything seamless and easy and were always available to answer questions. Thank you to Veterans United for making our home‑buying experience outstanding!
I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.
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Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.
Ryan Sherman and his team are fabulous! This is my second loan and the whole process was seamless! I have thoroughly enjoyed working with everyone!
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.
Just make sure to verify ALL communications with the primary lender.
So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.
Response from Veterans United
Hi Jason,
Thank you for taking the time to share this. I’m really glad to hear your homebuying experience itself felt smooth and that our team was attentive along the way. At the same time, I’m sorry for the frustration you’ve run into after your loan was transferred, especially with the unexpected escrow shortage and the difficulty getting clear answers.
I can understand how confusing it would be to see your payment increase so soon after refinancing, and even more so when you’re not getting the explanations you need. On top of that, feeling like your questions went unanswered when you reached back out to your team is not the experience we want for you.
Even though your loan is serviced by another company, you’re still part of the Veterans United family, and you should feel supported. I’d really like the opportunity to step in, review what’s going on, and help get you connected to the right information or next steps.
When you have a moment, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire process went without a hitch, Veterans United was always there to assist and respond timely to any of my questions or concerns. The team I worked with was amazing!!!
Would Highly recommend VU to all Veterans really smooth process
I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.
Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!
