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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,604 reviews
548 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
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Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,604 unfiltered reviews

Starting on Page 60 of 15,854. Return to Page 1

5 out of 5 Stars

Tyson and Cole are an awesome team!

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars

This group of people under Seth are not only experts but are very helpful and attuned to your needs that it actually amazed me. I have never worked for a team so dedicated to their job.I'm proud to have know them. Thank you one and all.

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars

Kollin and Hope made our home buying process as smooth as they possibly could. We had some... unexpected hiccups and they went truly above and beyond in getting us from pre-approved to finally closing. 10 out of 5 stars!!

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer Team Lead: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Photo submission from Michelle M.

Ty was Awesome !!

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

Outstanding

headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

4.5 out of 5 Stars

Great

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

0.5 out of 5 Stars

VU ,lies and scams from start to finish.in cahoots with all involved in purshasing home. Make quick record oďf all documents, they will disappear. Get you own inspector and apraiser . I was made to pay for repair on the home i evn red the closer document. There no such thing as little to no closing cost. It drwill cost you thousand. Its a scam and fraud and they will lie cheat and give you a run around list.

Response from Veterans United

Hi Leonard,
I’m sorry to hear you walked away from your homebuying experience feeling this way. Buying a home is a major financial decision, and I understand how upsetting it can be when you have concerns about costs, repairs, documents, or the information you received along the way.

I also want to clarify that a VA appraisal is intended to assess the property’s value and certain minimum property requirements based on what is observable. It isn’t a substitute for a comprehensive home inspection, which is why an independent home inspection is recommended.

I take your concerns seriously and would appreciate the opportunity to better understand what happened with your loan. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Absolutely everyone was amazing from start to finish! We had a great experience and highly recommend Veterans United to everyone.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars

Christian , Drew and Kole were Always available, supportive, followed up & thru‼️
Phenomenal Experience ‼️

headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
headshot image of Anne Kuster

Loan Officer Team Lead: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Photo submission from Christopher R.

Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.

headshot image of Jimmy Hale

Loan Officer: Jimmy Hale

NMLS# 2132316

5 out of 5 Stars
headshot image of Chad Richert

Loan Officer: Chad Richert

NMLS# 2721309

5 out of 5 Stars
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars

Excellent experience working with Reed and team from start to finish—they were knowledgeable, responsive, and consistently available to answer our questions, explain each step, and keep everything on track. Their guidance made the refinancing process smooth, straightforward, and stress-free.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars

I was referred by a friend and the praise lived up to the hype. Great experience

headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

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5 out of 5 Stars
headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

Very pleasant to work with.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars

Brittney, Ashley, Amy and the whole Veterans United team were spectacular. They made this process manageable, simple, and quite frankly enjoyable. They worked hard for us and went to bat for us. Every question was answered and they truly understood what our needs were. Some of the best customer service I've ever experienced in my life. And our son (as were we) was so thrilled to receive the gift package that was sent to us. Thank you so much for finding our forever home!

headshot image of Brittney Yount

Loan Officer: Brittney Yount

NMLS# 1140314

5 out of 5 Stars

Very great to work with

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Photo submission from Bruce S.

Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars

Easy loan process. Smoothest loan i have ever had.

headshot image of Alberto Barba

Loan Officer Team Lead: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

Great team. Very helpful and continued to follow up with me during my home buying process. Thank you!

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars

We had a great experience with everyone at Veterans United

headshot image of Eric Hermann

Loan Officer Team Lead: Eric Hermann

NMLS# 128481

5 out of 5 Stars
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

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