Had an initial issue with realtor but we were able to get it resolved. Also misunderstanding of financial information but again got it resolved.Also I never give perfect scores on surveys unless the service was perfect, almost impossible, so read my scores as an accurate rating of my service. Also do not ask people to do a survey and say a 10 rating is what they need and everything below is not good, that makes the purpose of the survey pointless.
Excellent service and team of professionals. We couldn't done it without them.
Thanks for all the help to get us into our new home.
Excellent service, easy process, great rates.
Aaron was truly such a pleasure to work with! From beginning to end, he went above and beyond for our family. Anytime we didn’t understand something or started to worry, he was always there to explain everything and put our minds at ease. He answered every call and text, even on weekends, and never once made us feel like we were bothering him. He made us feel like more than just clients, and that meant so much to us. Buying a home can be stressful, but Aaron made this by far one of the greatest experiences I’ve ever had. I am beyond grateful that he was the one who helped our family get our dream home. We couldn’t have asked for a better person to guide us through this process. Thank you, Aaron, for everything! You truly are amazing!
There was never a point where I felt left out, everyone was helpful and Hayden alway's stayed in contact
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They made the process decent. I appreciate their always being available. The hurdles at times seemed insurmountable... but these 2 made it happen.
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Friendly, professional, great communication, fast and easy.
assiging one person to answer about your loan worked
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
Response from Veterans United
Hi Sam,
I'm sorry your homebuying experience left you and your family feeling this way. I understand how upsetting it must have been to navigate changing closing dates, unexpected expenses, and uncertainty, especially when you were counting on things moving forward as planned. Buying a home should be an exciting milestone, and I'm sorry this process brought so much added stress instead.
I appreciate you sharing your concerns and recognize that you've already been in contact with our team. I know that doesn't take away from what you've experienced, but I want you to know your feedback is being taken seriously. I'd welcome the opportunity to continue the conversation and discuss your concerns further. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Flawless service, efficient, quickly available, first class.
Satey was amazing from start to finish! What stood out most was her determination and willingness to compete for our business, which helped us secure a fantastic rate. She stayed on top of everything, got things done without hesitation, and kept the process moving. She was confident and proactive. We couldn't have asked for a better loan officer!
