I can’t say enough good things about my experience with Veterans United and my loan officer. They were extremely helpful, knowledgeable, and supportive throughout the entire process. They took the time to answer all of my questions, explain everything clearly, and make sure I understood each step along the way.The home-buying process can be stressful, but their communication, patience, and dedication made everything so much easier. I always felt like I had someone in my corner who genuinely cared about helping me succeed.I truly appreciate all the hard work and extra effort they put in to make this experience as smooth as possible. I would highly recommend Veterans United to any veteran looking to purchase a home. Their team goes above and beyond for their clients.
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
Very organized, timely, and informative through the process. It’s always very appreciative from a realtor’s perspective. Thank you!
Veterans United got me great realtors whom help me find a house I can afford and it meets my needs,. Without the VU realtors helping me I don't know if I would have ever found a home for my needs. Another concern with me was, I was always concerned about what my payments would be, even after almost a year of looking at houses Jay would answer me almost as fast as I asked (for a quote), this was a big part of my needs, (I had to find something within my budget) and eventually I got a nice home within my budget. I am thankful for Veterans United for the loan and the help finding a home. I'm all set now!
The whole team is awesome they make you feel special and your concerns are their concerns as well. Love this team.
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Great group of personal help and experience that they showed is excellent
Mike Mange and his team are AAAA++++, they are the best of the best.
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Experience first-hand why 381,169 homeowners give us a perfect score!
Veterans United was awesome to work with. As long as you provide any information requested in a timely manner the process went very smoothly. We ended up closing our VA loan 4 days early!
Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.
I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
They did an outstanding job.Danny and Adriana were very great to work with. They helped me with everything I needed to complete the closing of my house and answer every question that I had.
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
