Fast response and knowledgeable, helping through the entire progress.
I would and will remain a loyal customer because of this team.Thank you all
The Rudicel Family
I appreciate all the efforts of the full team. It was a great experience.
Very thorough across the board. Very resourceful and great communication!
My loan officer (Kelsey) and loan coordinator (Natalie) were amazing! They worked relentlessly to help me convert my construction loan to a VA. Moreover, my loan was for a relatively low amount, but no one would have known otherwise based on the attention and care that Kelsey and Natalie provided!
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Wyatt was absolutely fantastic in making this process smooth and easy. We had zero issues and he was able to answer any questions a first time home buyer would have. I’ve already been letting others I know that might be interested in buying a home to reach out to veterans united
I am beyond grateful for everything Travis and Adrienne did for me, and I would recommend them without hesitation to anyone looking to purchase a home. They exceeded my expectations in every way and made this experience one I’ll always remember. Thank you both for helping make my dream of homeownership a reality!
Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.
Response from Veterans United
Hi Jakob,
Thanks for sharing your experience. I'm truly sorry to hear how frustrating this process was for you. Feeling like you couldn't reach your team, having to repeatedly follow up, and receiving inconsistent information is not the experience I want anyone to have.
I understand how discouraging it would be to feel like you were being passed between different people instead of receiving clear, consistent support. Communication is an important part of the homebuying process, and I'm sorry we didn't provide the level of service you expected or deserved.
I'd appreciate the opportunity to learn more about what happened and review your experience with our team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. It helps us identify where we need to do better, and I'd appreciate the chance to speak with you directly.
Sincerely,
Claire S., Client Relations Manager
First home! Couldn't have been easier with Veterans United.
Veterans United were a necessary addition and would recommend their ability to be ability to understand and work with the VA.
Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.
You guys are awesome
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Holly Hoahwah was fantastic to work with. Helped me become a homeowner for the first time. Very knowledgeable and answered anything I was confused about and explained the whole process smoothly. Super kind woman and anyone would be lucky to have her as your loan manager!
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
Matt, Danielle, and the whole team did a fantastic job!
The process was smooth and much easier than I expected as a first-time homebuyer. Phil and the team were readily available to answer any questions I had and did an amazing job!
The entire team was phenomenal. Having the ability to reach out and talk to anyone needed at any given time was immensely helpful.
Things at times were exciting, and at times challenging, Dustin and Dika were incredible through the process.
