Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This was me and my wife's first time refinancing our home, and Mike and team did a very good making the process very streamline and easy for us 10/10.
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Way too much paperwork.
Thought y’all were starting a paper library.
Adam was amazing every step of the way! Couldn't ask for anyone better! Thank you Adam! Truly!!!!
Ready to see for yourself?
Experience first-hand why 365,723 homeowners give us a perfect score!
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
Quick and caring
Chris and his team were great to work with, they made everything so easy. Thank you Chris and your team.
Great help
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Awesome people, very helpful, my credit wasn't quite where it needed to be, but I listened to their advice to a T and sure enough ended up closing exactly timeframe I was looking for!
Ali and her team were truly amazing! They made our homebuying experience completely stress-free. We especially appreciated how organized and communicative both Ali and Ashley were throughout the entire process. We’re incredibly grateful!
Ready to see for yourself?
Experience first-hand why 365,723 homeowners give us a perfect score!
Billy was GREAT to work with. He was responsive and made the entire process for our clients seem so easy! We even closed early which was a huge bonus.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Very easy to deal with, professional group who kept us on track for a successful closing
I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.
It was a great experience from start to finish. Highly recommend.
Aaron was an amazing loan officer. When i had questions he responded almost immediately. If he didn't know the answer he got me in touch with someone who did.
The entire is very helpful! When it came to any questions or concerns, they’ve always had the answer!
