Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
They help me getting through the electronic paperwork. Sending the needed information to VU electronically instead of the postal service.
Haley is probably the best loan officer I have ever worked with.
Outstanding service
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
10/10 service from all the team at veterans united. I have already recommended this company to other veterans who are looking to buy a home!
The use of computers for so much of the buying and selling process was very stressful for us older folks. Steve helped this stress by being very patient in explaining items that we did not understand. He was often away from his desk when we contacted him with a question but he always got back to us ASAP. Our confidence in him certainly helped smooth the process and we appreciated him very much.
I wouldn't want to work with any other lender on a home purchase! It went so smoothly, the communication was A+, the entire proceeding was streamlined and very easy to follow, all while running my own business...my only stress was making sure I had enough boxes for all of my things :)
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Amanda and Gavin made the whole process easy…..
Mike Mange and his team are AAAA++++, they are the best of the best.
Great team and we’re very helpful. Made our first time home buying experience a breeze.
Outstanding, professional, and always helped out my fianc
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We thank so much for Zach and his team because of them yesterday we got a new home. From the beginning I never thought buying a house specially me been a veteran. Zach from the start explained to me the process and always assure me the he would work hard to make it happen and he did. Believe me they went far and beyond to make it happened. They always calling and texting keep us updated, answer questions and make us feel confident of the process. Tools are awesome, the website and app give you a lot information and anything you need it complete the process. Any Veteran think to buy a house, trust Zach and Veterans United.
Great team and great people from the bottom of our hearts Thank you Zach and your team to make a dream come true.
My home buying experience with the Veterans United team was absolutely fantastic. The entire team was pleasant and communicated frequently so me and my family were always informed. I will gladly recommend Veterans United to anyone I know looking for a home. Strong performance by the entire team!
I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
The entire team we worked with was phenomenal. Everyone was nice, had answers to every minute detail of anything we asked.
We were amazed at the quality of the service we received from Holly in the Lawton office. She is simply outstanding at her job. Moreover, she was patient with all our inquiries and treated us with respect and caring. We had not received anywhere close to this in our previous home purchases, and we were so appreciative. 10/10, 5 stars and 2 thumbs up!
Paul and Alison are a great team they did a fantastic job for us. They answered all our questions. And were always very friendly and made us always feel like we mattere$!d and whike I know we were not their only client they always made us feel that away. They both always replied to our phone calls text and emails very promptly. It was a pleasure going through the process of buying a home through them. I would highly recommend them. I can't thank them enough for everything they did. Any and I feel blessed we had them as a team.
Thank you
Gene & Amy Scott
Hunter took very good care of me. The communication was excellent. The app made everything efficient and way. Everyone on the staff that I worked with was easy to get along with. Would call, if I didn’t answer I would call back and they would be very understanding.
