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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
460,445 reviews
715 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 460,445 unfiltered reviews

Starting on Page 60 of 15,349. Return to Page 1

5 out of 5 Stars

It was a long road due to many unforeseen obstacles...but Veterans United was patient and supportive throughout the process. Alex Herbel and his team were excellent to work with!

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars

All of the representatives that assisted us during this process were excellent. Always maintained great communication and answered all of our questions.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

4.5 out of 5 Stars
Photo submission from Donald C.

Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

Justin and the entire team were incredibly helpful throughout our home buying process, from pre‑approval all the way through post‑closing. They made everything seamless and easy and were always available to answer questions. Thank you to Veterans United for making our home‑buying experience outstanding!

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

4 out of 5 Stars
headshot image of Jake Ferguson

Senior Loan Officer: Jake Ferguson

NMLS# 1993204

5 out of 5 Stars
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

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5 out of 5 Stars

Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

Ryan Sherman and his team are fabulous! This is my second loan and the whole process was seamless! I have thoroughly enjoyed working with everyone!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
Photo submission from Thomas F.

First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars

My Team at Veterans United Wesley, Kristine, Wade, and Phoebe all were very professional, helpful and courteous. My Team is awesome and I recommend them anytime to anybody.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

4 out of 5 Stars

Just make sure to verify ALL communications with the primary lender.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

1.5 out of 5 Stars

So working with Veterans United(VU) during the home buying wasn't bad, they were attentive and got the job done. I went with VU mainly because they serve veterans and "claim" they will remain with you. They sold my loan the Planet Home Lending immediately with the statement below."Will anything change about my loan if it’s transferred?
The only change you’ll notice is where payments are going. Your terms will remain the same, and your team is always here for you regardless of who handles your loan"
I refinanced with Planet recently and just closed with a lower rate and monthlypayment.
My 1st payment was due April 1st. Before the 1st payment was even due I got an escrow shortage notice. I was told my paymet was increasing $195/ month. I asked, how could this be? I JUST closed like a month ago. Now my payment is HIGHER than it was with the original loan. Planet Home cannot explain it to me. I contacted my "Team" over at VU on 2 occasions and have been ghosted. I would not recommend. This is why I hold off on surveys until I see the entire picture.

Response from Veterans United

Hi Jason,

Thank you for taking the time to share this. I’m really glad to hear your homebuying experience itself felt smooth and that our team was attentive along the way. At the same time, I’m sorry for the frustration you’ve run into after your loan was transferred, especially with the unexpected escrow shortage and the difficulty getting clear answers.

I can understand how confusing it would be to see your payment increase so soon after refinancing, and even more so when you’re not getting the explanations you need. On top of that, feeling like your questions went unanswered when you reached back out to your team is not the experience we want for you.

Even though your loan is serviced by another company, you’re still part of the Veterans United family, and you should feel supported. I’d really like the opportunity to step in, review what’s going on, and help get you connected to the right information or next steps.

When you have a moment, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us after hours, we’ll follow up the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The entire process went without a hitch, Veterans United was always there to assist and respond timely to any of my questions or concerns. The team I worked with was amazing!!!

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars

Would Highly recommend VU to all Veterans really smooth process

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Photo submission from Michael L.

I didn't know how to start the process, but I saw the ad from Veterans United and I'm very glad that I chose them. I've bought houses before, but Veterans United made the process much easier. They did all the work necessary. They found the reality company, made sure that all of our ducks were in a row, and helped with every step and detail.

headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

5 out of 5 Stars

Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
headshot image of Ken Ordyk

Loan Officer: Ken Ordyk

NMLS# 2703169

5 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

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