As a first time home buyer, the amount of anxiety this brought into my life was nearly crippling.When I first started looking into buying a home I had no clue where to start, I ended up putting my info on this site that popped up on Google. They said they were by veterans for veterans so I put my info in and 5 min later a man called me said he would help me.He got me a team, and they walked me through every step of the process. They didn't just tell me to get the documents, they told me how and what they were for.They answered every question I had, even took the time to just ask how I was. I honestly felt they had my back through the entire process.I have a home now, I never thought I could reach this place. After almost become a 21 a day veteran, I lost faith in most of humanity.These are good people, we can trust them. They helped me achieve a dream without even knowing what it meant to me.
I appreciate Liz and lily for being very informative, always answering my questions and always being quick to respond!
I can't say thank you enough to everyone that started our home buying journey with us at Veterans United!! It was a stressful journey for our family and they all made it so simple that my worries quickly diminished. We are forever thankful!!
I had an issue come up with my credithe team informed me as to what I had to do to have it corrected in a very timely manner. After executing all steps in the mission, my credit was restored.And it also helps me get a better interest rate.
"Embarking on a home buying adventure from Germany to Kansas could have felt like navigating a particularly complex military maneuver. However, Daren and his incredible team, including the steadfast Levi, turned what might have been chaos into a surprisingly smooth and even (dare I say) enjoyable mission accomplished! Their expertise was matched only by their remarkable patience and top-notch customer service, proving that even across continents, they had my six. This wasn't just a transaction; it was a masterclass in support that ultimately landed me in my dream home. Veterans United, you've got a truly stellar crew!"
Miguel and his team are fantastic! As first time home buyers they definitely helped us and we’re always ready to answer any and all questions
During my home buying process my initial loan officer either ceased to work for the company or was promoted and my loan officer was switched, my initial loan officer had clear and concise communication and would reach out frequently to check up on my homebuying journey. Once officers switched communication was poor (most likely due to increased work load on the guy that was handed my account). Several voice messages and a couple emails were never replied to. Even after reaching out to management communication hardly improved. I'm assuming that my account was forced on another officer and increased work load resulted in communication breaking down. At the end of the day Veterans United got the job done and I have my home but a lot of improvements can be made to communicate in a timely manner.
Response from Veterans United
Hey Douglas,
Thanks for taking the time to share your experience—and congratulations on your new home! I’m really sorry that communication fell off after your loan officer changed. That kind of handoff should feel smooth and seamless, not like you're left chasing down updates or wondering if your messages were seen. You deserved better follow-through, especially during such a big milestone.
It means a lot that you still recognized the work it took to get your loan across the finish line, but I completely understand how frustrating it must’ve been to feel out of the loop along the way. We know how important timely communication is—especially in a process that can already feel overwhelming—and I appreciate you pointing out where we dropped the ball.
If you’re open to it, I’d really like my advocates to take a closer look and share your feedback with our leadership. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, and we’re always happy to listen.
Big thanks to the entire team for an outstanding experience! From start to finish, you made the process easy, stress-free, and even enjoyable. I truly felt supported every step of the way. Grateful for the professionalism, care, and results—thank you!
I have ro say that using Veterans United Home Loans was one of the smartest decisions I could have made when I decided to sell my house and purchase a new one. The pre-approval process was easy and once that was done, Tyler, Sara, and Jonathan took over and hand walked me through the process. They all played a huge part in reducing the stress of buying a new house while selling my old house. So much goes into both and they have an amazing team who communicates very well through the process and takes a lot of the load off of you and reminds you of the things you may have forgot about during your home buying process. They also have an amazing network of realtors and they set me up with some of the best. I'll forever be grateful to this amazing team that helped me through my home buying process. They really made it easy for me when I had a lot of things going on and my mind wasn't always in it after losing my wife to cancer. They really helped me out and were fun to talk to. Sometimes I see a business phone number pop up on my phone and don't feel like answering lol. Not with these guys. They were always very kind and fun to chat with on the phone. If you are looking for an all inclusive company to help you through your next home purchase, please give them a shot, especially Tyler Chinn, Sara McGuire, and Jonathan Rummel.
We had an outstanding experience working with Ali throughout our homebuying/selling journey. From the very beginning, she was incredibly knowledgeable, responsive, and patient, walking us through every step of the financing process with clarity and care.
The team concept at Veterans United worked flawlessly to help me meet the goal of home ownership.The process was timely and all the parts moved smoothly..I would recommend Veterans United to any veteran looking to use their VA home loan..thanks guys..
This is my third home loan with Veterans United. I purchased in 2015, 2020, and now 2025. As a prior realtor who has experience with multiple lenders, Veterans United is my top recommendation to other service members, and it is the only lender I will use.
