To be assigned a team that was knowledgeable, personable, with specific expertise was everything I needed. I never had a question that webt unanswered. And even when I misunderstood, the team was very kind and respectful.
First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Best loan team ever?
Thank you so much!
Absolutely BEST service and Scott and Curtis made this the best experience we could have EVER asked for! 100% recommend!!!
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My entire team i was working with were incredible.
Blake, Dawn, Kelsey, and Nichole did wonderful. It was very long journey but I am glad they were apart of it every step of the way to help me and assist with my forever dream home. Thank you team. I hope you guys have a wonderful weekend.
We wouldn’t have made it through this without James and his team!
Mike is super helpful to get this complicated process done with little stress.
They are an amazing group to work with!!
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They walk me through every step explaining what we did not understand. Aaron was wonderful and Melissa was very helpful. I will recommend Veterans United to everyone.
Amanda and her team are exceptional! I would use her 10 times over again. Thank you Amanda for making this so effortless on my part!
Veteran’s United did a fantastic job in helping me navigate through the process of buying another home. I appreciate all the honesty and hard work in helping me obtain another loan an officially making me a landlord.
We have purchased 3 homes now with Veterans United. Ross Pierson and his team have always been on top of things and answered any questions that we had.
Easy to deal with and pleasant.
Denise and the entire MyVU team were phenomenal, thorough, and on top of the process from start to finish!
