If I had to do it again, I would avoid Veterans United like the plague. The communication is the worst possible. People wouldn’t answer the phones or call me back. They won’t respond to emails for over a day. Dan was my loan officer and he would argue with me. He was rude and unprofessional. He doesn’t care about his customers at all.This company will make you question your choice of buying a home. I would’ve changed companies and forfeited all moneys spent if I wasn’t as close to close as I was. If you’re a veteran or a civilian, TAKE YOUR MONEY ELSEWHERE!
Response from Veterans United
Hi David, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your process. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
Excellent
Ginny and VU made my experience very enjoyable. Very friendly and always willing to answer any questions in a timely manor. I felt like i was their # 1 customer through the whole process!!! Great Company!!!!!
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I find the team to be very professional and easy to work with.
Available to answer my questions and walk me through the process!
My loan concierge was very friendly as well. Very on top of things.
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If you're a Veteran looking for an amazing experience. You can't go wrong with the Veterans United Home Loan team.
Easy process that is all done on line!
I highly recommend Veterans United to any potential Veteran Homebuyer! Everyone involved in my home buying experience were superb! I am very thankful to have had Veterans United as my mortgage lender for my first home purchase!
