My husband and I started this purchase with two other lenders, none of which we were satisfied with, then we came across Veterans United Home Loans. The difference in customer service was like day and night. Friendly to a fault and super professional. The team made sure all the key items were in place and completed in a timely manner, which removed all our worries in securing the loan. Charlie was particularly helpful concerning the numbers regarding finance, whereas, the competitors didn't particularly seem interested in the best deal for us.Considering this was all done remotely, the deal was completed just as thoroughly had it been done in person.
Working with Matt as my loan officer was a great experience! From the day I got my pre-approval to the day I closed on the house he was on it every step of the way. The process was so seemless we even closed a week early. Thanks for all the help Matt!
Justin and Nina were great.
We had put off our home search several times and Justin hung with us.
Once we made an offer Nina was on top of her game getting everything packaged.A big hand salute to Steve and the entire VU team.
Very positive experience. I intend to utilize VU for all of my home buying endeavors in the future and I'd love to be working with the same team if I can.
Everything went very smoothly.
I am so appreciative of my team at Veterans United. Thank you so much for taking care of everything for me, I am so happy to finally own a home!!
This was a great experience. VU made it so easy. I am just pleased with the way things were handled. The team stayed in contact with each other and with me during the accepting of the offer to finalization of the deal.
Response from Veterans United
Thank you for taking the time complete your survey Isaac. We are always looking for new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. If willing and able, please do connect with out Client Advocate team. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.
There's so much more my wife and I want and could say but this little box can't do it justice. Just know that we thank God for placing Veterans United in our lives. Kristie and Byron, we hope that you both know what you mean to this family. We love all of you and everyone will know the role VU played in this blessing.
Matthew Perona made big promises on our initial meeting. He showed optimism and eagerness to help, but once we signed and agreed to work with him as our loan officer...everything changed. Matthew was dismissive, non responsive, and made excuses for his lack of attention to detail. At one point, Matthew showed serious unprofessionalism and stated "..look, I don't get paid until this deal closes." There were many clerical issues and delays in paperwork submission. Matt ignored our messages and there were many times that our realtor had to leave multiple messages to get a response. Our realtor also took on responsibilities regarding loan follow up which should have been addressed by Matt. If we had a loan officer who was present and actually cared for us, this entire buying experience would have been different. Beware, Matthew is not who he presents himself to be.
It is so important to choose a loan officer who has you best interests at heart, and not just financial gain. It's also important to have a responsive loan officer, especially during underwriting. Additionally, the home buying process is a life changing journey...be sure to choose someone who will make sure your name is reflected accurately on documents and is sincere/passionate about what they do. These are all things that Matthew was NOT.
Katie was was absolutely 💯 wonderful getting our loan approved. I cannot say enough about Veterans United and their team working with us.
There are too many unnecessary phone calls from multiple people saying the same thing after task from the checklist were completed. I asked repeatedly to not be contacted in that manner that many times.
