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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,593

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I would highly recommend The Veteran’s United Team to Any Veteran looking to buy their 1st home or looking to refinance my Team, Kollin and Kim were Amazing with my original loan and my refinance loan! They were so very patient answering multiple emails and texts no matter what time it was, or how often, lol! They took time to listen to my stressful situation and understood what I was going through. They explained everything to me so I could understand the process and put my mind at easy. I was going through a rough time and They showed me compassion and kindness and were so professional and knowledgeable .
Thank you Team
Kollin and Kim, you’re AWESOME!😎Pamela W

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

the whole team was great. made the selling and buying process seamless

headshot image of Jonathan Koenig

Loan Officer: Jonathan Koenig

NMLS# 1758193

5 out of 5 Stars
Would Recommend

I just want to say thank you to the entire staff. I am not sure if this will make it to him but Dillon who was handling the ADT pitch was also fantastic, unfortunately due to the lay out of the house and only having satellite internet we decided to forgo the ADT system had that not been an issue I certainly would've purchased it through Dillon. Every single person I worked with genuinely seemed to care about me more than customer. I was skeptical at first as there is plenty of Veterans assistance programs that turn out to be scamish. Veterans United HL was simply the best possible choice, they made our dreams come true and I love to say this, the overall process was simply easy.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend
headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

5 out of 5 Stars
Would Recommend

Painless

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

We will never use anyone else for our home loans. Veterans united went above and beyond what we were expecting. The advice they offered, the recommendations, the detailed step-by-step process and communication was unmatched. We were a little weary about the home-buying process after our first experience with a different company years ago. however, we realize just how easy it is with veterans United and the team we had. We are forever Thankful.

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend
headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

5 out of 5 Stars
Would Recommend
headshot image of Maddie Mattas

Loan Officer: Maddie Mattas

NMLS# 2057497

5 out of 5 Stars
Would Recommend
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend
headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend

I am very pleased with Veterans United home loans and all they have to offer to make the loan process as painless as possible. Shout out again to Jessie because she’s awesome and the rest of here team as well.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend

The biggest concern I had has nothing to do with Jermaine and his team. It is with the underwriters. Just when I thought I had everything uploaded, I would get another notice stating I need so and so. Then when I sent it, another notice stating I need so and so.Closing was delayed by 3 days which cost us $400 plus to stay at a hotel extra days.With all that said, the underwriters need to understand the client, then make sure the ask for all the documents needed instead, one document here, one document there, and so on.

headshot image of Jermaine Rivera

Loan Officer: Jermaine Rivera

NMLS# 2172159

5 out of 5 Stars
Would Recommend

100/100!!! VU is amazing and will be the only lender I would work with if I ever needed to buy again!

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

0.5 out of 5 Stars
headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

5 out of 5 Stars
Would Recommend
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

4.5 out of 5 Stars
Would Recommend

The whole in house team did a great job, they were able to handle my questions and request in a timely manner. They also gave me updates via email and text message which was very helpful. Would recommend mend hands down.

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
Would Recommend
headshot image of Randee Barr

Senior Loan Officer: Randee Barr

NMLS# 634652

4.5 out of 5 Stars
Would Recommend

Overall, I felt VA United was helpful. We had a couple minor snags, but we got through it. The whole process seems like it went pretty quick. Thank you, VA United.

headshot image of Joshua Salicco

Loan Officer: Joshua Salicco

NMLS# 1048961

More Reviews

See all 427,593 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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