If you are self employed, don't do it! I am not sure what the experience is like if you are not, but I suspect it is a drawn out process even in that case. I was not aware of the high fee they charge until I was too far along. There has to be many easier lenders to deal with that aren't pencil pushers.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Herbert, we value your patience and commitment in sticking with the loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We appreciate your comments immensely, and certainly understand how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
Veterans United helped me close within a very short time frame when a different lender kept delaying my closing date. I would highly recommend their services to any of my fellow vets. 10/10 review! Also, Amy Carder is an amazing loan office so definitely contact her if you have the opportunity!
Overall 10 out of 10! Veterans United did an amazing job in winning our business from a different loan provider and the overall experience was painless. Thank you to everyone that worked on this, you were all truly amazing!
After shopping for hours and comparing multiple lenders I untimely selected VU for my re-finance loans. While most of the reputable lenders offer competitive APRs and fees it was the customer service and care from my Loan Office Mr. Danny Freeman that lead me to choose VU. We chose VU to re-fi out primary home and Danny went way beyond what I expected in providing us with a smooth and streamlined loan process. So when it came to re-fi our investment property it was a simple decision to sat with VU and Danny. In today's digital environment it's rare to have that old time personal interaction. Danny was with us and accessible to us almost 24/7 and was able to accommodate 1 one 1 communication despite my odd work hours. If I had a 3rd property I would choose VU again. Shop around and compare rates, VU is comparable to all others, but you can't beat the service. Thanks Danny and the entire VU team. VU is great, the speak veteran language and make you feel important. Where the other TV lenders are only interested in pushing you into a quick signature. They are not a high pressure company. Most of the other guys try to scare you into singing with them by telling you that rates will go up or that competitors cant match their rates VU offers to review and match most all the other lenders offers. They were patient and seems to truly care about me and my needs. They even looked at other options outside of VA backed loans. I believe they wanted me to get the best deal possible even if it was not from their company, that is rare in today's economy.
From my whole family, Thank You.
Veterans United was great. Easy website to maneuver. The customer support was amazing. And my loan specialist was amazing! She was always ready to answer my questions and it made the whole process seem simple! Thanks Chelsea!
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Veterans United makes getting a home loan or even refinancing so easy. I really can’t imagine going anywhere else! Highly recommend!
Wow! Veterans United was amazing. They were on top of everything and communicated with my wife and I so that we had no surprises. Great experience.
just a final thank you to Veterans United and Mary Ann Langdon for all you did to help us get our new home.
My wife and I were very informed and Mark Sexton helped us improve our first home buying experience!
Veterans United was very professional from start to finish
Thank you to the entire staff at UV. You made our home buying experience easy.
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Experience first-hand why 355,031 homeowners give us a perfect score!
It seems nothing is their fault......but I would use them again.
Response from Veterans United
Thank you for the great feedback Michel! Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We are grateful for your business and we look forward to serving you in the future.
We refinanced our home and it was an easy process from start to finish. The online experience was simple and secure since we were able to upload documents instead of sending them through email. We were able to do the closing in our home, which was very convenient for us. Our Loan Specialist was Kyle Buettner and he was great. He was kind, helpful and always available. Both Kyle and Ashley Crump, our Loan Coordinator, made this a very smooth process.
the was great
