Awesome support and service
JB Barton is an outstanding loan specialist. He did everything he could to ensure my family now has the home of our dreams. However the failure of the closing department caused significant issues. Failure to get the closing disclosure forced a delay that effected our shipment of household goods and then they chose to not complete the final closing packet Friday thus delaying our rescheduled closing on Monday. The closing departments lack of urgency in ensuring our closing went through as scheduled caused my family extra stress and financial hardship. They singlehandedly turned a great experience with Veterans United into an overall adequate one at best.
Response from Veterans United
Torrance, we thank you for sharing your feedback openly and for giving us an opportunity to speak with you so we could learn more about your experience. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding and fixing what caused you to feel this way and to ensure a better experience for future customers. Our client advocates do remain available for any further discussion on how we may improve.
The entire Veterans United team is a blessing to work with during the entire buying home process. They are the most welcoming professionals that any veteran want to come in contact. As soon as they see your online application, the phone start ringing right away and VU begin to work with you immediately. VU walks next to you throughout the entire process and their positive energy is contiguous in every step of the way!!!! VETERANS this is the team that will help you and will stay by your side forever!!!
Great team!! Appreciate the hard work.
I am a former va borrower and did not think I was eligible for another loan and VU reached out to me, and I was and at my age of 61 I was able to build a brand new house and everything is up to code, being new. Me and my wife now live in our forever dream home . I am indebted to Veterans United Thank You for Everything. May God Bless You All
Awesome team and super helpful.
All team members excellent customer service & care
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keep up the great work thank you
Overall experience was excellent. They made buying a home easy and stress free. Best staff I’ve had to deal with so far!
Our experience with Veterans United was outstanding. Neal and his team was extremely prompt, friendly and knowledgeable in their area. We went through the loan and buying process faster than we could have ever imagined.
I recommend that all veterans should go through Veteran's United if they are looking to purchase a home.
Garet and Daniel were the best people to work with. They made the process easy and also made everything ok when I would them woth questions. Thank you and look forward to using your company again when we retire
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