Exceptional
The communication between the loan coordinator and the loan specialist needs improvement. Also the underwriting officer needs improvement with the title company in reference to documents that need to be signed. Overall what needs improvement in everyones part is communication and time management.
Response from Veterans United
Hi Maria, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team is available to discuss your experience directly so we can ensure it does not happen to in the future. It is our goal to provide expert and reliable communication through our dedicated loan teams. We invite you to connect with our client advocate team and become a part of our effort to continuously improve the client experience at Veterans United.
I never imagined buying a home would be such a simple task. But working with Jake, he made it happen. He sent the necessary paperwork I requested and after closely reviewing it, sent me a pre-approved letter. Jake and his team were great and now I am a homeowner. I highly recommend him.
Hit or miss on the quality of the loan officer. And I have emails and texts of why I had such a poor experience with Malika.
I wouldn’t change a thing. Everyone was great at what they do.
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I guess this must be a hit or miss. Our loan officer and his team weren’t communicating nor working together. On the other side they connected us with an amazing realtor who did an outstanding job!
Response from Veterans United
Thank you for this feedback Jerraill. We understand how the home buying process can get stressful and while we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support and we are thrilled to hear that you had great communication with your VUR agent!
Veterans United is an outstanding company. We have now purchased two homes with their help and never had a problem. The team members are great!! If I buy another house, I will definitely call them again!
