While Katie was great, as was Katie Willis with whom I spoke more often. The parts of the homebuying process that I did not enjoy:1) Never heard back from the underwriter. I could have closed on time and had a lot less stress if I was reached out to earlier that there was trouble contacting an old employer. I was able to handle this relatively quickly, but this was a 40 day close and still late. As the typical close is within 30 days I would expect everything to have been ready at the 30 day point. Since I was told everything was fine, and the close was set for a Friday, I had lots of moving plans set up for that weekend which I had to cancel and change at the last second.2) the closing fee (not the VA fee) is higher than my friends have had elsewhere, and since I didn't get to see the cost breakdown or estimated APR until a seller approved of my asking price I was unable to ask around.
Response from Veterans United
Karl, we appreciate the suggestion you have shared for a successful loan application. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process. Thank you again for your service.
Not only was I impressed with the company... my realtor had never seen a company this good at VA funding. She took Charlies info and will be recommending you guys in the future.
The over all experience was wonderful!
Natalie was awesome and always available to answer any questions or give updates.
I want the same team when I purchase my next home. Mr. Bridgman, Ms.Goodman and
Ms. Batye.
VUs highly knowledgeable staff will make sure you are in good hands in assisting with your VA loan benifit. I just finished my 3rd transaction with them and if there is a fourth they will be my first call!--Rich S
If you sell my loan, sell to a local mortgage company
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As a first time home buyer this process was very enjoyable and actually a lot quicker than what I had intended. I am so thankful to be a customer of veterans United and I hope that this won't be the last time.
If you're a veteran and you want the best rates and great service, choose Veterans United as your lender.
Oustanding Job
Very well organized professional very knowledgeable it was a pleasure refinancing thru veterans united would highly recommend them to all veterans
