These are the team members you want on your side! They did an amazing job of working together to find a home in this hectic, fast moving market and close quickly. They made our home buying experience a pleasure. I would recommend VU to ANY of my fellow veterans.
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Smooth process for a first home buyer but there were some small bumps in the road. However with the help of a good realtor and online support staff everything ended out great & in a timely manner on their end.
There should possibly be changes considered to how you connect homeowners with real estate teams- Shelby was phenomenal for us because she was a good fit for our needs. The first agent I am sure was phenomenal for someone but was definitely a poor fit from us- and at first when I tried to politely say this you all encouraged she stay with us. Instead of calling me- you called her- makes no sense. Talk to YOUR CUSTOMERS- FULLY understand their needs- then ACT...it would fix so much. Again, using Shelby (our second realtor we connected with) was amazing but only because I advocated and didn’t just say “okay.”Please give Jordan Roach all of our praise- she’s the kind of rockstar that has kept us using VU.Unfortunately I don’t know that we will ever return to VU, and I surely will not recommend VU after this past transaction. It’s been disappointing to say the least.
Response from Veterans United
Thank you for this feedback Zackary. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future. We are thrilled to hear that you had great communication with your Home Buying Concierge and understand how the home buying process can get stressful and while we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
Will refer to friends
Great support team
Fantastic to work with. Made our home buying process very easy.
A special thanks to my loan coordinator Ms Emily Strassner for always notifying me promptly when she needed information or documents. She was very professional and friendly.
Loan origination fees are high!
Response from Veterans United
Hi William, The origination fee is our flat 1 percent fee covers the lender’s (our) costs associated with originating, processing, and underwriting the loan. On a $200,000 VA loan, this fee would be $2,000. If the we are charging the 1 percent fee, we are not allowed to tack on additional charges for things the VA considers overhead. While using this flat fee is common, other lenders can also choose to take a more piecemeal approach. And if they do that, VA buyers can wind up paying costs and fees that would otherwise be unallowable. We encourage people to shop around with several lenders to find the best deal for them! Veterans United Home Loans has specialized in the VA home loan for more than a decade. Our Client Advocate Team does remain available, please do not hesitate to reach out if you have questions or concerns.
Veteran ready, respectful, truly make you feel as if your their Client they just couldn't do with out.
