Overall the process went well. We hit a significant snag with underwriting and communication could have been much better with this department.
Started the process very early (3 months) in advance so that most paperwork could be completed early. Was told that once my firm job offer was received, it would take underwriting about 5 days to approve the loan. Once I received the “final document” it took an additional 4 weeks and a plethora of documents to close on the loan, most of which could have been prepared and provided to me during the first two months. During this time I had to resubmit several documents which had been previously submitted and “green checked” as reviewed and accepted. This lender does not understand lateral job transfers between federal agencies, and that you are continuously on the fed. payrolls without break in service when you transfer. This was my fourth house purchase using a VA loan, and by far the most difficult experience. The only reason Joe didn’t get 10 is because it took a week for him to order the appraisal after I called to order it, and because his assistant seemed extremely disorganized and confused every time I spoke to her about about loan documents and status. It was easier to resubmit documents at her request than to argue that it was already received and approved in the online system. Anytime I spoke to Joe directly he was very helpful, and easy to work with, however most contact was with assistant, which proved to be somewhat frustrating.
Response from Veterans United
Jonas, Thank you for sharing your experience with our team. We would like to learn more if you choose to share. One of our client advocate team members is available to speak at any time. We want to use your information to assist our loan teams in the future. Knowledge from your experience will help our teams assist veterans in the same experience moving forward. I know we can not make up for what had happened we still value your service and for choosing Veterans United. Thank you again.
Excellent service!
I would go with a local mortgage company. You will be able to come and go to receive info , and get things moving faster.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Francis. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
If I had to purchase another home it would be with Veterans United.!!
Other than the snafu at the end, which unfortunately makes it stick in my head a bit more, I could not have asked for a better experience!
Lindsey Miller was always very prompt with replies, friendly and helpful.This has been a great experience!
I felt fully prepared on my closing day. The payment was exactly what I was told. I was always able to get a quick answer from my loan specialist during the entire process.
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I love the service Veteran United provided to it clients! They have an awesome team ready to help you from the time you submit your application to the time you close the deal on your dream home. This team is also ready to answer every questions you have concerning your loan. Their service is outstanding!
Everyone was very professional ! I would highly recommend their service.
