Constant request for information that was all ready uploaded was extremely fustrating.
Response from Veterans United
Hey Garvin,
That does sound incredibly frustrating, and I'm really sorry you had to go through that. If you’re uploading documents and still getting asked for the same things, I can see how that would feel like we’re not paying attention—and that’s not the experience we want for any of our borrowers.
I'd really like my advocates to dig into what went wrong here. If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to get in touch anytime and we’ll follow up as soon as we can.
I bought three houses in three different states and veterans united has to fail me in any way.
It was all painless. No problems.
My contact Joel was super on top of things and took the time to explain processes and requirements on my part. It was a smooth process thanks to him and his whole team.
This has been the best experience! Y’all made it so easy for us buying a new home. My Wife and I have been married for 20 years this year and she’s finally getting her dream home. The professionalism and courtesy that you guys have shown us during this process is just incredible. I can’t thank the team enough for everything they did to make this happen.
Great team , made my home buying experience stress free. Good to see real caring people who takes their jobs seriously.
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Madison and her team were awesome! I would definitely recommend!
Kevin and his team were absolutely phenomenal! They went above and beyond at every step and had my back and my best interest at all times. My only regret is that I don’t have more houses to buy with him!
Great company great agents all working for a common goal and that is to get you into your home and provide in professional and needed service from start to finish. They were awesome.
Absolutely fantastic, as a first time home buyer I expected the process to be difficult but it was entirely the opposite. The team held my hand every step of the way and made sure everything was taken care of and attended to to help my family and I along the way.
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We really appreciate everything.
Excellent and easy experience
Good job
The easiest and best home buying experience so far. Ask for nick bruno he is amazing
