Overall great experience for my first home and will use them again some day!
They were very comfortable and walked me through everything I needed the whole way through. Would not have asked for a better team.
From the very beginning, the team at Veterans United made this process feel less overwhelming. Every step was clearly explained, and we always felt like we had someone to turn to with questions.A special thank you to Stacey, our credit specialist, who gave us hope when we weren’t sure if buying a home was possible for us. Instead of just being told no, we were given a real path forward, and that made all the difference. Another shout out to Jon, our loan officer. He was extremely helpful, patient, and always willing to explain things so we felt confident in our decisions.When we finally moved in, we were surprised with a thoughtful package from the team. It was such a small but meaningful reminder of how much they truly care about the people they work with. We’re beyond grateful for their support and so happy we chose Veterans United for this journey.
Thank you once more for all your help and for getting things taken care of!
Shannon Brown was absolutely a pleasant to work with. She always answered my calls and emails promptly. She definitely deserves a shout out.
Cole proved to be a great asset in navigating the process. Asli, left much to be desired. There were multiple instances of misinformation, confusion (on her part) as to how the process should progress, and overall Cole found ways to assist and move things forward while Asli's competency was questionable.
Response from Veterans United
Hey Thomas,
I really appreciate you sharing your experience. It’s great to hear that Cole was such a helpful guide throughout the process, but I’m sorry to hear that other parts of the experience left you frustrated. Clear communication is so important, and it sounds like we could have done a better job making things smoother for you. If you’re open to it, I’d love for you to connect with my team so we can learn more and continue improving. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everyone was great in responding to questions. The whole process was smooth.
I can't say enough about the experience that my wife and I had using veterans united. I will never use another mortgage lender!!!! Best group of people to work with!
All was Great 🙏🙏❤️❤️
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Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
Veterans United was easy and the people were friendly.
You guys were great and were very attentive to my families needs. Thank you all!
