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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,431

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 383,431 unfiltered, unedited reviews

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4 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend

The entire team went above and beyond to help me get this done very quickly and easily I'm thankful they where on my side . Highly recommend to all my friends and family!

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

Veterans United is NEXT LEVEL. Being a Veteran-centric company is only the tip of the iceberg. Every single team in this company I’ve spoke to has been professional from top to bottom. No empty promises, lack of follow up or questions unanswered. I have NO complaints and that’s very rare in todays world. 12/10, WILL recommend.

headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend

Thanks for the great support. It was honestly much better than expected. Appreciate the Veteran focus and help with navigation of all items.

headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

4.5 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

We would like to thank your entire staff for their support!!👍

headshot image of Mac Maupin

Loan Officer: Mac Maupin

NMLS# 1963169

5 out of 5 Stars
Would Recommend
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

1.5 out of 5 Stars

Response from Veterans United

Charles,

Thanks again for taking a brief moment to chat, I'm sorry I caught you at work. Please reach out right away if I can help you with anything going forward from here as well.

Sincerely,
Dave, Client Advocate

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

I will recommend Veteran's United to any of my fellow Veterans and will be using VU for any home purchases in the future.

headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend
headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

5 out of 5 Stars
Would Recommend
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

1.5 out of 5 Stars

I was under contract 3 months. I had to jump through hoops of flaming fire like a circus clown. I am fortunate and I have a job and could accommodate the u reasonable requests and spend the thousands of dollars to get the loan closed. What about the veterans that are disabled on a fixed income. My home was appraised at 5,000 over what I paid and I had to go through all of this. In my search, very few homes took VA, and in my discussion with my realtor. Very few realtors will touch someone using a va home loan, my realtor stated he will never do it again. I can absolutely see why. You make it virtually impossible for Veterans to utilize the benefit they earned through protecting the freedoms of this country. Then there is the fact that I started out with a realtor provided by the VA. That was horrible. She had very limited availability and sent an individual to show us a house that had zero knowledge of the VA or real-estate at all. I had to find my own civilian realtor. In the end we, including my realtor, have made contact with our state representative. It is deplorable that veterans are unable to use what they earned without so much hardship. I was fortunate, what about those that are 100% disabled. I hope you do publish mr review, but I am sure only those who had no issues and gave a shining review are published. Not even sure how you have any those.

Response from Veterans United

Leah,

I’m so sorry for all the stress you endured. I'm so glad you took time to talk with our Client Advocates. Even from here, we're only a call or email away if you need anything else.

Most sincerely,
Kendra, Client Relations

4.5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Kevin Karney

Loan Officer: Kevin Karney

NMLS# 2183110

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Typically purchasing a home is a stressful event; however, Rich and his team were extremely knowledgeable and provided great communication which was very reassuring every step of the process. Even the underwriter, Michael, showcased great customer experience. I’d recommend these folks 100%

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend
headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend

Overall my experience with Veterans United was truly a blessing. Being a first time home buyer the level of stress kicks in from the jump but the employees at VU are definitely your stress relievers. They cure every single issue that comes along the way in a timely manner and never fail to update you. I am very appreciative of their service to me as a US Marine Veteran and the best part is they have many employees that are also US Military Veterans! This company was a huge blessing to my wife and I. Very content and happy with going through with Veterans United as our VA Home Loan!

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend

I had never heard of Veterans United until four months ago - I wish I had in my past home buying days as my wife and I looked to sell our Northern Virginia home, to looking to buy a new home "somewhere" in central (Piedmont) North Caroline. Veterans United became a one-stop-source of everything a Veteran/ Retiree would want to know or needs to know about home buying. Veterans United is not a single point
of contact (individual) but a TEAM of specializing-individuals who are available to not only know exactly what there jobs are like the back of their hand for home buyers, but are willing to go the extra mile to research and provide answers to everything and anything a Veteran home buyers could/would want to know. My wife and I were blown away with the assorted Team member s(specialist) who reach out (starting day-1) to provide [with discounts available]: information about Veterans United, the benefits; moving companies, storage rental options, home security companies, home/ vehicle insurance companies, etc.Once connected with Veterans United - there was no turning back, because we did not worry, nor question, anything about the company or their specialist who had our best interest. Veterans United is exactly what the company says they are - Veterans United.If you're a Veteran you cannot go wrong in their hands.

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

More Reviews

See all 383,431 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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