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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

413,213

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 413,213 unfiltered, unedited reviews

Starting on Page 649 of 13703. Return to Page 1 »

5 out of 5 Stars
Would Recommend
headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

Brett Peter's (our credit officer) was wonderful! He went above and beyond in assisting us getting our credit scores aligned. Overall, the entire team and process was great! I would definitely recommend to anyone!!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Veteran United Are the best. I will recommend them to everyone

headshot image of Chelsea Browner

Loan Officer: Chelsea Browner

NMLS# 1960358

3 out of 5 Stars
Would Recommend

The biggest issue that I had was that I received and email that we were ready to close week ahead of schedule, but no one could tell me how much money I would need to close until late two days before. Both veterans united and the title company were blaming each other for the delay. The money had to be wired so I had to leave work early before the banks closed the day before closing to make sure it was done.

Response from Veterans United

Hi Timothy,

Thank you for bringing this to our attention. I'm really sorry to hear about the issues you faced during your closing process. Receiving conflicting information and last-minute requests can be incredibly stressful, especially when it comes to something as important as closing on a home.

It’s concerning to hear about the lack of clear communication and the blame-shifting between Veterans United and the title company. We should have provided you with the necessary information well in advance to ensure a smooth closing process.

I’d like to look into what happened and see how we can improve our process. Could you reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.

4.5 out of 5 Stars
Would Recommend

Guys.. we appreciate everything. Truly. With that being said.. We did not get a final walkthrough of the property. Second when we got given the keys to the home.. got to the property.. the water meter was removed. We have no water, and no idea when we will, or who will be paying for this water meter. I can tell you now. It wont be us. Not without a fight. This is unacceptable. Additionally, my wife and I had to do a lot of leg work including foundation estimates and more. Including handling what we felt the team, and the title company would not. Sorting title issues. Maybe this was our job? I am unsure. Felt like we were doing a lot.

headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Veterans United has a solid team of professionals working there. The whole process was a breeze and had great communication throughout. They make buying a house simple.

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Everyone I spoke with was amazing! I cannot say enough positive things about Heather! She took all my calls and answered some of the same questions multiple times. Her professional and kindness made me at ease

headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

4.5 out of 5 Stars
Would Recommend

Everything was great a few technical glitches but not sure if you could do anything about that and slow appraisal but good results

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend
headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Would Recommend

Cassandra is better than I could have hoped for

headshot image of Cassandra Harmon

Loan Officer: Cassandra Harmon

NMLS# 2456222

5 out of 5 Stars
Would Recommend
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
Would Recommend

We ran into no issues and had a positive experience.

headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend
headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

My team was absolutely amazing!!
Working with them was a total blessing!!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend
headshot image of Patrick Dowd

Loan Officer: Patrick Dowd

NMLS# 1891349

5 out of 5 Stars
Would Recommend

Amazing, professional service. Thank you Josie and Deanna for all their great work.

headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend

I appreciate everyone for their dedication and punctuality for getting me into my forever home!!! I am so grateful and encouraged for the future ahead. Thank you again!!!

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend
headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend
headshot image of Nathan Hyde-Burton

Loan Officer: Nathan Hyde-Burton

NMLS# 1926170

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5 out of 5 Stars
Would Recommend
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend

I'm sure all VU workers are great, but it would be hard to top the effort put forth by my team! They were amazing!!!

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

Very good team they took everything upon themselves to do everything contacting me minimally when I had a question they were right on it and this brand very smooth smoother than I ever thought it would go very highly. Recommend them to anybody.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars
Would Recommend

Seamless service for closing on our house

headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

I've used Veterans United twice now the past 3 years and both times has been seamlessly easy. I highly recommend them and would definitely use them again for the third time in the future when I buy another house.

headshot image of Dylan Edwards

Loan Officer: Dylan Edwards

NMLS# 1765452

4.5 out of 5 Stars
Would Recommend

Matt was awesome and very informative. The only problem we had was the last couple of days Kristin was out and we were not told. It got very frustrating getting answers from things that she had us do. Besides that It was a pleasure

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Thank y’all so much!!!

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

More Reviews

See all 413,213 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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