I've heard sotries about how horrible buying a house is, but this team made the process seem like it was the same as buying a new TV. I've learned a lot that I didn't know before because of the knowledge and dedication the team gave me during the purchase, and I'm sure they give everyone the same treatment they've shown me.
My experience with Veterans United has been extremely exceptional from the beginning through the closing point of the loan buying my the home of dreams in Florida! I cannot thank enough my loan specialist and Lacey for their wonderful customer service and professionalism. If it wasn’t for them this deal would’ve not gone through! I was very indecisive to the point that I kept changing my mind which state where I’m going to buy a property from but they patiently worked with me. In the end I am very happy with the beautiful home I a purchased near Amelia Island in Florida. This will be our forever home. Thank you very much!
Overall the entire experience was seamless. Codi was awesome and the entire team was there for me every step of the way. Website was user friendly and easy to understand.
Jon was great to work with great communication and posesses the skill to work well under preasure great problem solver with his wealth of experience he manages to make the process smooth.
Response from Veterans United
Thank you for sharing openly and honestly with us, Michael. We are thrilled to hear that you had great communication with Jon. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
We could not have asked for a better experience. Home buying is inherently stressful, but our team from the very beginning to the day we closed, made it seem like an every day event, and at anytime we were getting stressed or frustrated they did an amazing job of quickly erasing those stressors and frustrations. We are now first time homeowners with home we absolutely love, and without this team we may not be at this point now or ever since the housing market is getting even more chaotic than the time it took us to fimd and close on our home. Thank you all for all your hard work, dedication, and absolutely an amazing job.
Would recommend without hesitation Joel and the Veterans United Team to anyone looking for top notch service and expertise.
Jordan Varvaro at Veterans United is an outstanding loan coordinator, who went above and beyond her work requirements to ensure we closed on this loan in a timely fashion. She provided excellent customer service, reliable answers and great care and attention to our loan process.
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Second time going with Veterans United.
Veterans United Home Loans provided me great service and made the loan process simple. Bill Musick and his team are true VA loan specialists. Bill did a preliminary look at my financial status and assured me I would qualify for the VA loan amount need to purchase the luxury home we dreamed about. He then took me through the whole process from start to closing. His team was fast, responsive, and effective. I strongly recommend Bill and his team.
My overall experience with VU was excellent! All were nice and polite. All my questions were answered in timely manor. No complaints, enjoyable to talk to. Thank you Veterans United!
