I have dealt with many banks and loan officers in past years. But this company is serious about helping the Veterans get the loan they need to get a home. Their service is first rate,the customer is always their top priority. The make you feel welcomed and are always prompt in returning emails and phone calls. They get you the information you need and guide you at every step. I highly recommend this company to any Veteran looking to obtain a home loan. They work very hard at helping you from that first step to the day you get your keys to your home.
The homebuyer process was excellent from beginning to end, I watched my do too lost and from day one I kept up with my responses day after day.
I recommend Veterans United to Veterans seeking to buy a home in this complex real estate market. The VU team and website makes the process easy.
Just a pure pleasure working with Veterans United
We really liked how we were able to upload and e-sign so many of the documents that our closing only took 30 minutes!
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Flatly turned down for a VA loan by NewDay USA. Contacted Veterans United who actually explained what I had to do to get my credit where it needed to be AND helped me do it! Everyone at Veterans United that actually worked with and for me did a fabulous job. Oh by the way, Newsday USA, I closed on my new home yesterday!
Haley Moore was our loan coordinator and she was non-responsive. We hold her responsible for our closing date being pushed back due to her lack of communication. She sometimes responded to emails, but even when she did respond she was generally unhelpful.Currently we are trying to get a situation figured out with our homeowners insurance, we got an email stating they hadn't received their escrow payment and that our insurance will be canceled next week. I have emailed, called, left messages, and texted Haley and Don and have not heard a single word back from either.I usually like to leave great reviews, but this experience has been generally bad and we will never use veterans united again.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Patrick, we value your patience and commitment in sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. Thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
What a great experience.
Veterans United was by far the best company to purchase a home with in my experience. I have utilized 2 other companies in the past for home purchase/refinance and I couldn't not be more pleased with the ease of everything, the communication, and user functionality of everything. Total success and I would highly recommend them to anyone.
