Kari Frank was also a very beg help keeping us on track.
I have outstanding praise for Veterans United and their professional personnel.
Feel pretty much lied too told one amount then ended being a much higher amount plus closing costs after initially told there would be no cost to me then was paid escrow money overage only for VU to ask for it backp
Response from Veterans United
Hi Greg, thank you for providing your feedback. We appreciate you letting us know how you felt about the experience. Providing clear and effective communication is a top priority, and one of our Client Advocate team members remains available to discuss your comments and learn what may have caused you to feel this way. We understand that establishing an escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. Please do connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
The whole refinance process went very smoothly and was completely painless on my part. Instructions on what was needed were very clear and easy to follow. I would certainly not hesitate to refinance through them. This was my third or fourth time refinancing my house and was by far the fastest and simplest.
Veterans United Home Loans exceeded my expectations. It was a much better experience compared to other companies I have used in the past for home loans.
Matt, was very thorough. He got us in touch with everyone who helped with the home buying process. It couldn’t have been any easier.
Veterans United was nothing short of the best home buying experience. Being a first time home buyer they walked me through the whole ordeal and made it as easy as possible. Tim and his team did their best to make my experience as easy going as possible.
To all Veterans, I have had an amazing experience working with everyone from Veterans United Home Loans who in fact made everything easy as possible.
Matt would be the best experience ever I couldn’t ask for anything more.
