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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

431,089

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 431,089 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

The process of buying a house was made so easy thanks to the team at Veterans United. They were with me through the entire process. Thanks for everything. I got my first home!

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Using Veterans United was an amazing experience! They communicated with me 100% of the process and ensured I was aware of everything needed to complete my refinance. Their website is completely understandable and lets you know what you need to do next. My Loan Officer communicated and stayed consistent with me, which is a huge plus! I give my Loan Officer and Veterans United a 20 out of 10 rating!

headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend

The team made this home buying process SUPER easy...THANK YOU ALL SO MUCH!

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

My experience has been wonderful, from looking at, considering to moving forward with my first home with my family. Veterans United has made it possible for my family and I to own our first home. The process was painless as they took care of most of the work and services, which is more stressful. I am very happy and honored to have worked with them. Again I will be happy to work with them again in the future. Thank you again to my Team at Veteran’s United.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

Team was very responsive and knowledgeable. Always listened and helped with our needs.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

3 out of 5 Stars
Would Recommend
headshot image of Seth Baskett

Loan Officer: Seth Baskett

NMLS# 2605432

5 out of 5 Stars
Would Recommend

Veterans United Mortgage made the process easy! My mother, the widow of a retired lifelong Navy veteran, knew immediately that she wanted to use Veterans United Mortgage when the ad came up online the real estate site! Hands down, she didn’t even think twice that they would be right for her and give her the value and treatment offered to vets. Matt and his team did just that, and went above! They made the process easy and worth the time as they were the best value in home buying! They worked well outside of the company, too! They made contact with my attorney’s office, home owners insurance agency, and my real estate agents. I can appreciate the open communication between parties!

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

4 out of 5 Stars
Would Recommend

All has been said! Lastly, there were around ten closing statements, and every time I signed one, the monthly payment and closing costs kept going up without full clarification as to why. That would be helpful in the future with your customers!

headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

5 out of 5 Stars
Would Recommend
headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

I was intimidated by the home buying process but Veteransunited really put those fears to rest. What an incredible team that really takes care of their clients. They made it so easy for me and I am grateful for their help and professionalism. I would recommend them to any Veteran looking to buy a home.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

2.5 out of 5 Stars
Would Recommend

I would love to put a ten on everything but my loan got sold to the worst company on the face of the earth. Thanks guys. Now I knew I would get a new company for my mortgage but it Would have been nice to get sold to penny mac or another more reputable company, not whatever this new horrible NewRez services is. Can’t believe this shit.

Response from Veterans United

Hi Michael,

Thank you for sharing your feedback. I’m really sorry to hear you’re unhappy with the servicing company your loan was transferred to. I completely understand how frustrating this can feel, especially when you’ve put so much trust in us throughout your homebuying journey.

While we don’t have control over which servicing company your loan is transferred to, we still want to help however we can. Please don’t hesitate to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. My special servicing advocate team would be happy to talk with you about your concerns or help point you in the right direction.

We’re so grateful you chose Veterans United to help with your home loan, and I truly regret that this part of the process has left you disappointed. Your feedback is important to us, and we appreciate you taking the time to let us know how you feel.

5 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

This team is one of the best by far. With the personalized service, work ethic, and tireless hours making it a smooth process. This VU team should rest assured that they are appreciated and outshine all other real estate/home loan services in the area. Their confidence in their profession, flexibility, and character speaks volumes of the organization. I would recommend them to anyone looking for the best quality and commitment during the home buying experience.

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Wonderful people to work with. They kept us informed all the way. I had to have surgery during this time and they still made it work for us so we could get the home that we wanted.

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend

Great customer service experience from beginning to end. The entire process was awesome.

headshot image of Tyler Adolphson

Loan Officer: Tyler Adolphson

NMLS# 1807599

5 out of 5 Stars
Would Recommend

Overall was a great experience as a first time home buyer. We were able to get a great interest rate and it was a pleasure working with Laura and Alyson.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

4 out of 5 Stars
Would Recommend

See#2 above. Thanks for the help.

headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

5 out of 5 Stars
Would Recommend

Buying a house can be very stressful and difficult, working with Veterans United made it as easy and as stres-free as it can be. The communication was always very fast and proffesional. I could not recommend them enough.

headshot image of Trish Cole

Loan Officer: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend
headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

More Reviews

See all 431,089 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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