Best decision I’ve ever made. Thank you to Rhett Thompson and his team for being amazing and thank you to Sam Azhar from Yuma Arizona on helping us find our dream home!
Follow ANDY'S. LEAD AND YOU WILL GET GREAT RESULTS.
I never thought that I would ever get a loan approved. The process was easy and the staff was great to work with
I would really like to thank everyone Mrs. Bailey, Jim, and Leroy. You guys are the best I would recommend the world to you guys seriously. You guys helped me secured my forever home and I love it. You guys worked with me and never made me feel like I was bugging you. I am forever grateful.
There were a couple of issues that I encountered during the final stretch of my loan and was supposed to have closed on the 27th of May.
First there was no communication on status of all paperwork needed or not received. When I contacted them on the 20th of May to ensure there was nothing on my end that was needed loan officer was not even signed on to laptop to view my case, then stated that had not received necessary info from Title company, so I email Title stated they sent items on the 18th of May. Loan officer never responded so I called left a voicemail on the 24th to inform her that all items were sent the 18th. Called me back within 2 minutes and said that the email was in the junk folder. I was then told that I would not close until the 28th because of this.
On the 27th I received a call from loan specialist stating everything went through and all was good to go to close on the 28th. Well that same afternoon I received a disappointing call from loan specialist stating that they failed to send me the closing disclosure in time and would not be closing until the following Tuesday (Monday was Memorial day) so there went my plans on moving over a 3 day holiday, had to reschedule my time off from work, the utilities, the movers and help from friends. The Loan specialist did say it was his fault for not thoroughly checking but that was it. For this inconvenience I would have liked for them to have offered at least some compensation for the payment of the movers at least.
Response from Veterans United
Thank you for this feedback Lorena. A member of our Client Advocate Team has reached out for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Please do reconnect with your advocate as we would like to be able to help with a positive resolution and remedy your inconvenience as we are able.
I appreciated Veterans United's professionalism but I was disappointed by their service. The lack of communication that I received from my loan team was very frustrating, and it was only resolved by the involvement of senior management.
Veterans United was amazing overall I have zero complaints. Thank you guys your amazing.
100% recommend Veteran's United. I am so happy we started with them. Homebuying is stressful but VU goes above and beyond to minimize that stress.
Keep up the great work
Jody and Abbey Duley were incredibly helpful with the streamline refi. They had explanations for all of my questions and made the entire process quick and easy. The whole process was so easy, it was nearly enjoyable.
Outstanding organization to deal with professional, knowledgeable easily the best experience I’ve had with buying a home and this is the 6 one
