Need to have better communication between the loan officer and the borrower
Response from Veterans United
Kevin, Communication is a vital key to success in the loan process. We always push our teams to have the best communication skills to all parties to assist the veteran's loan experience. Although we can not change what had happened, we would love to hear and learn from your experience to better our process. We thank you for choosing Veterans United.
This was our 2nd home purchase using Veteran's United and we definitely recommend them.
I would recommend them for any Veterans looking to buy a home.
I can’t describe into words the job Samantha Rustemeyer did sheperding me through the loan process! She was always pleasant and super talented in her profession! It was a joy to work with her and I will actually miss our almost daily contact! My builder wanted me to go through their preferred lender and actually offered me $4000 towards closing but I was loyal to Samantha and she did not disappoint! You have made our dream come true!
Will be a repeat customer next time we buy and will specifically request Billy to work on our loan.
Assistant Matt was phenomenal as well! Great communication and very professional.
Stephen was great and anyone I know that needs a loan I will recommend him to assist them
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The appraiser was very late, cost more than double and held up the closing of the house. We understand that was out of control of us and MyVetUnit's control.
I would recommend you all to everyone. I picked you because of your positive reputation, and we were not disappointed.
I won’t use them again and will not recommend. I have emails and dates to verify every complaint
Response from Veterans United
Nick, we would like to thank you first and foremost for sharing your loan experience to our team. We strive to have the best customer experience on every loan that we fund. Learning from your experience may assist our teams in training to better that strive and to help future veterans down the road. One of our Client Advocate members may be utilized to learn more if you choose to do so. We thank you for your service and thank you for choosing Veterans United.
