The experience could not have been any better
My team were highly motivated in getting my new home for me. They made me feel very welcome and very courteous. I would definitely would recommend them.
Myself and the seller of my new home were both VUHL customers and we were able to complete this sale/purchase together without any realtor involvement due to Chris' expertise and assistance.
I was never contacted by the concierge. No one ever followed up with me to make sure that closing went well, and there was a delay due to veterans United not having the proper information sent to the title company when closing. I don’t have specifics on what the delay was, the title company came in and apologized several times for the delay due to information not being prepared. Also, I was told there was no more follow up paperwork and was sent an email at 4 AM the day of closing or several documents to sign. I checked my email on a whim that morning and luckily cut that before I went to close.
Response from Veterans United
Hi Aaron, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
My wife and I couldn't be happier with the level of service rendered by the VU team. Would, and WILL, recommend Sarah to our inner military circle.
I highly recommend Veterans United and reaching out to Donald Weber and his team for any new home buyers or refinance questions. Extremely friendly and helpful throughout the whole process!
This organization personifies excellent service. This is the best organization to provide military personnel (past and present) support regarding home finance needs.
The professionalism across the board starting with Lauren and her team and with Robert and his team was unmatched. We felt very lucky to have come across very caring professionals who throughout the entire process was simply amazing. We cannot thank them enough for their hard work!!! And highly recommend them to anyone looking to purchase a home.
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Brian guided me through the process. He answered all my questions promptly. I had concerns and he was able to talk me through them. The information about the closing and his e-mails made the process easy to navigate.!
Overall it was a very good experience, for being a remote sale I would say it was excellent.
Love that you guys work as teams and how responsive you are through to the end and even after closing.
