Previous experience was much better..Communication was terrible overall. Not well organized. Final closing cost were in question uo to 24 hours before closing. Incorrect mortgage document sent to closing. Not a good experience.
Response from Veterans United
Hey Christopher,
I'm sorry this experience didn't live up to your previous one with Veterans United. I understand how frustrating it must have been to deal with communication issues, uncertainty around closing costs, and incorrect paperwork so close to closing. You should feel informed and confident throughout the process, and I'm sorry that wasn't the case this time.
I appreciate you giving Veterans United another opportunity to help with your home financing needs. I'd welcome the chance to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Bryant Chambly is a class act ..Bryant and his team guided me every step of the way,thanks to his expertise my wife and I are going to live comfortably f or the rest of our lives
. Life changing and i salute you Bryant
Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.
They have gone above the normal helping through the whole process. I could not have done it without them.
They are great to work with and made the entire process a piece of cake.
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Bobby was very knowledgeable and informative and straight to the point, I like that.
Our loan officer: Horace was great. Always kept us informed with accurate data and updated data as necessary. Super personality. He worked very well with myself and my wife. He presented options that were timely and never pressured us to add on any expensive add ons that we need not need or want. I would recommend him to any of my fellow veterans.
My team was wonderful and I couldn’t ask for a better team during my home buying process!!! Thank you all so much for everything. :)
Loving my new home. The entire Veterans United team was amazing. Such an awesome help!
We have moved six times in the last 20 years. This has been by far the best experience we have ever had with a lender. Holly and her team were exceptional. They made everything easy and the communication was outstanding. Their app made everything easy to do and sign and keep up with all that needed to be done. I have already recommended her to two other people.
Overall good job, more communication especially towards closing date
This was one of the smoothest closings I had!
Shane and Derick were amazing
Too many people in the mix of things. Talking about Porch. I appreciate the help and offerings, but four times was too much, especially with four different people.
Thank you Veteran’s United for helping us get into our dream home !
Everyone on the team was so helpful
