Purchasing our home through Veterans United was very smooth and easy. Our loan officer set us up with a great realtor and made sure we had everything in place to close on our home right on time.
It was super easy and they were very helpful!
This was a great experience and a pleasure working with everyone.
Easy process, great customer service.. Jermey was available really 24/7 with any questions even though I wasn’t expecting a response until the next business day…
Between the real estate agent and the app the process was simple, easy, and thorough.
There was constant confusion on your end. I had to submit paperwork twice and attorney & realtor also had to submit same paperwork too. The final closing documents were never sent to me and so went in blind at closing. I was charged for stuff on final closing that I had already paid for. Everyone was happy & willing at beginning of process and by the end it got ridiculous because I felt no one knew what the other was doing, even though everything was in my portal.
Response from Veterans United
Hi Linda,
Thank you for sharing your experience. I'm sorry to hear the process became so frustrating. Having to submit documents more than once, not receiving your closing documents ahead of time, and seeing unexpected charges at closing would leave anyone feeling disappointed. That's not the level of communication or coordination we strive to provide.
I'd appreciate the opportunity to learn more about what happened and review your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Angela and Rachel were excellent to work with on our VA Loan Assumption! Everything was fast, efficient, and communicated effectively. Tasks were easy to complete and calls were always answered / returned.
Horace, Brent and Evan were fantastic to assist us in this process and made it extremely easy and we’re very open to our needs. I would recommend Veterans United every single time. I’ve already told numerous friends and fellow veterans about the services offered and how clear and simple the process is with these wonderful individuals who helped us get the home of our dreams. Thank you for everything your team of professionals and their unwavering commitment to helping our veterans. I can’t express how happy we are with the services.
Kara, Matt, and Nick were all wonderful and experts, making my home buying experience unbelievably quick and so so super easy.-I can't believe I have to say this isn't an ai review. I am a real customer.-
Got in contact with them to see my buying power. Could not make up my mind in the beginning, but once I got serious Jake and team we ready to go.
Chase and his team made everything so easy we used them to buy two homes. I would recommend him to any veteran buying a home.
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The whole process was absolutely superb! I am amazed at how smoothly it all went. They took great care in helping me with everything! Great group!
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
