With this begin my second home with Veteran's United, I must say the improvements you all have made from five years old make the whole process easier. Five years ago, I have to making many calls looking for homeowner's insurance. I receive contact information for utilities, cable, and phone services associated with my home. Also, receive calls from alarm companies with a veteran rating. Taking all the hardwork out of my hands and placing them into your gave me so much relief as a veteran. Thank you.
I couldn’t image how difficult it would be to be buying a house without their help.
As a first time buyer, make sure you relay any info that would change things. I assumed a lot of info was being automatically sent to the loan officer.
Second loan that I have worked with Rick on. The best service!
the process was simple and fast
I would recommend United Veterans for your home loans needs
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Communication towards the end of my loan process wasn't as helpful or timely which caused uneasiness and unnecessary stress for me as a first-time homebuyer.
Great group!
They were there every step of the process to make sure things were happening quickly. At the last minute they were able to accommodate the closing process for a power of attorney while my wife was out of the country.
love the way that we got things done
Definitely will recommend to others
It was a long process but worthwhile. Please do all the to-do tasks and you will get there to your new home.
Kayla Kauffman left a lot to be desired. Often it did not appear that she knew what she was asking for or that it had already been relied to or discussed with others on the VU team
Response from Veterans United
Hi Denis, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
We usually prefer to work locally and with small businesses because you usually get more attention and it’s easier to communicate in person. But Veterans United has been the easiest company we’ve ever worked with. We have bought 2 homes and refinanced 1 with them and have had no issues at all. The mortgage officers and their assistants are knowledgeable, honest, and friendly. From retired military to law enforcement now, our family is super busy, but they made the process quick and no stress. We are lifelong customers!
