The whole team at VU is on top of things no mis steps pleasant and personal on time and understanding. Could not have had a better experience as a first time buyer.
Jerod, and Julianna were rockstars! They were very personable and made the craziness of getting to closing manageable. Special thank you to Julianna for persevering the loss of a loved one and still being available through that on top of the holidays. We have done great business with you all in the past and look to continue growing in conjunction with you!
They have a whole crew that is there from start to finish to answer questions and explain the loan process and paperwork.
Very great communication and updates
Madison and Levi were great. They really made this process easy and professional.
From the very first phone call to close of escrow was flawless. Our Veternas United team: Brian Flanagan, Catrina Heath, and Crosby Mills were with us the entire way answering every single question and relly just making the entire process quite easy.
We have been through the home buying process multiple times before including VA streamline refinances but, unfortunately not using Veterans United. From here onward though we will only refer Veterans United to all of our Veteran family and friends.
Thank you again, Brian, Catrina and Crosby for all of your assistance in our home buying adventure!With sincere appreciation,The Hatchers.
Veterans United Home Loans delivered an outstanding experience from start to finish. The entire process was smooth, well-organized, and far less stressful than we expected.Our loan officer Michael and his team were phenomenal. They took the time to answer every question we had and explained everything clearly, making sure we truly understood each step along the way. That level of patience and transparency meant a lot to us.What really set Michael apart was his availability. He was always available, day or night, I could text him whenever a question came up. That kind of responsiveness and dedication is rare and made a huge difference throughout the process.If you’re a veteran or military family looking for a lender you can trust, I recommend Veterans United Home Loans. Michael and his team went above and beyond, and we’re incredibly grateful for their hard work and support.
Veterans United was very up front, honest, professional, and friendly throughout the entire process. I would recommend this company 100% to anyone.
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Miles and the whole team is 100% reliable and very knowledgeable on every questions i have throughout the process.
Easy to communicate with. They called with updates, clarity even when I wasn't expecting it! The to-do list was easy and helpful. They either responded right away or shortly after which was very helpful and helpful after the close also which you don't find too often.
V.A. made home buying fast and easy. they were with me every step of the way/
Great service! Extremely happy!
Had everything done on my side December 24th. Supposed to close on December 31st, didn’t end up closing until January 12th. Costed me 1500$ extra for renting the house I was supposed to have closed and lost deposits. All utilities started on the 31, come to find out owner had all utilities paid through January as well.no sense of urgency what so ever , passing the blame on to the title company and the appraiser. Even if it was their fault again no sense of urgency or trying to rectify the situation.
Response from Veterans United
Hi Quinton,
I’m really sorry for how this played out. You did everything you were asked to do, and having your closing pushed back like that, especially when it led to extra rent, lost deposits, and utility costs, is incredibly frustrating.
I hear your concern about the lack of urgency and the finger-pointing. Even when delays involve outside partners like title or appraisals, it’s still on us to communicate clearly and advocate for you throughout the process. It’s disappointing to hear that didn’t come across, and I’m sorry for the added stress this caused during what should have been an exciting time.
I’d appreciate the chance to look into this more closely and understand exactly what happened. If you’re open to it, our Client Advocate team can review the details and talk through your experience with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Thank you for sharing this feedback. It’s important, and it helps us do better.
Sincerely,
Claire S., Client Relations Manager
