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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,638

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 347,638 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Great company. Very much military oriented and make sure that everything is in order. Definitely recommend for anyone trying to get a new home. I'm not proud of it but I had to bankrupt on a VA loan and thought I'd never get a loan from them again but they made it possible. Thank you Veterans Unitied.

Loan Officer: Joseph Graham

NMLS# 2078934

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Everyone that dealt with Dennis, absolutely raves about him. Both title companies and our agent thoroughly enjoyed working with him.Also our agent Missy was thoroughly wonderful. She went above and beyond for us. We couldn’t have asked for a better realtor.

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend

I had a great experience with my loan team especially Cameron Whittaker. He was exceptional and very responsive throughout what seemed like a never ending process. Cam was like my right hand man. He walked me through from pre approval to closing. My family and I are very grateful with the team at veterans united.

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Brown

NMLS# 1601606

0.5 out of 5 Stars

At no time was I ever told that we couldn’t close on the new house until the old one was sold which caused a small hiccup in the closing date. Sheldon sent an email indicating that we were not being cooperative which is a total lie. Everything that was asked of us I supplied. Also my elderly sick brother gifted us $18,000 which Kevin was aware of 2 weeks ago however, the “team” waited until Friday at 1pm to tell us they need a gift letter showing what account this money came from and show it entering into Robert and mine account. Only to find out that we could use the money from the sale of our house. Which means for Robert and I that we now have to pay taxes on the $18,000 because you are only allowed to receive $15,000 as a gift. Thank you Veterans for causing us this hardship. So would we recommend you absolutely not. In fact as soon as interest rates go down we will be refinancing with another institution. I am extremely unhappy with your service or lack there of should I say.

Response from Veterans United

Robert,

Thank you for sharing. Let me be the first to apologize for the less than exceptional experience. I’m sorry we let you down. Our Client Advocate team is here to listen and look into this further as appropriate. Your feedback helps improve the service we deliver to our Veterans.
I hope we can help make this better. We sincerely thank you for letting us serve you all the same.

Very best wishes,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

Just a great organization. So far my initial loan over 2 years ago. Then a refi and now a different house & loan. Same great service every time.

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

Loan Officer: Cody Smith

NMLS# 1074565

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5 out of 5 Stars
Would Recommend

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend

Veterans United are great people to work with. Kept us knowledgeable on what was going on what was going on with the processing of our home loan.

Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
Would Recommend

My home buying process went smoothly and my Veterans United team did an amazing job

Production Manager/Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend

Excellent service. Went out of their way to make sure everything was taken care of

Loan Officer: Chris Porter

NMLS# 1827569

5 out of 5 Stars
Would Recommend

I had absolutely no problems. Loved the whole team that helped me. Anything that was even a bit confusing was explained. I received phone calls and emails promptly so I knew what to expect. I really, really appreciate it and can't thank you guys enough.

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Loan Officer: Nyk Farris

NMLS# 1627933

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend

All I can say, is that at our age
we never thought
we would ever own
another home again ...but with
the help of the AWESOME mortgage people at Veterans United Like Shawn, Carson, Chris, Cole, Skyler & Chase...
our DREAM of getting out
of our small apartment
came through...
because of the HARD work this TEAM put in for us ...THANK YOU ALL !!!🌺
Marshall & Donna Paulk 🇺🇲

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend

Loan Officer: Noah Webber

NMLS# 2267329

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Rector

NMLS# 1374331

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5 out of 5 Stars
Would Recommend

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

Overall great team and great experience!

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

If you want to waste your time and spend more money please feel free and use someone else me I like my time and my money so I would recommend Veterans United and Katie

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Our over all experience was amazing! I want to give a special shout out to our agent Brittany Gruver because she went above and beyond to help us with information and guidance through the entire process. I can't even imagine our experience with anyone else and I highly recommend her to anyone in our area because you will not be disappointed. The team from veterans united as a whole that was assigned to our loan far exceeded any expectations we had.

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

4.5 out of 5 Stars
Would Recommend

Loved the UI and the ease of submitting documents online. Made it very convenient for a transaction that's completed entirely remotely.For some reason once you "review" a document and it gets a green check mark, you can't view it again. Fix that please. Or if there is a reason for that site behavior, put a disclaimer to your users to download the file if they intend to reference it later.

Loan Officer: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

More Reviews

See all 347,638 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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