Matt Istwan has always been outstanding when it comes to helping my family and I live our dream of owning our own home. Through this whole process of refinancing our loan we were definitely not the easiest people to locate and contact due to our hectic schedule of trying to manage 6 children 5 of them school age but he kept reaching out and made sure that everything needed to accommodate our needs were met in an extremely timely fashion. I hope whoever reads this hopefully will ease your mind. I really dont trust alot of people outside of my home especially when dealing with life long business commitments but I trust Matt whole heartedly and I would say feel safe because you're in extremely great and caring hands.
Overall, the processed worked because im in a home, but the stress of this move, plus buying a house was awful and when i tell people everything that happened most of their jaws drop. Even people that have used veterans united before.
Response from Veterans United
Leonard, Thank you for this feedback. A member of our Client Advocate Team is available for additional details. We understand how the home buying process can get stressful, especially with a stressful move. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you have purchased the home and are settling in now. We thank you for your service and thank you for choosing Veterans United.
First time home buyer. It was a great experience. They were very helpful and always answered any questions I had.
Started out great... then started circling the drain, rapidly.
- Lead lender went on leave, which is great. Everyone needs a break.
- Secondary lender was hard to reach.
- Msgs left for primary lender and/or secondary lender... Returned call by Transaction Coordinator.
- Requested that loan match appraisal... told by Transaction Coordinator they would contact realtor to confirm. *This never happened. Asked about it one week prior to closing. Sellers would not take offer. This almost killed the deal. Our realtor was kind enough to pay the difference out of his commission.
- All and all, each member of this team was very pleasant and easy to talk to, when able to reach. Still, I wouldn’t and will not recommend/use this company in the future.
Response from Veterans United
Maaurice, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information. Thank you again for your service.
We also want to thank all those that were apart of the team that assisted us from the very beginning. We could have not made it with out your help. Thank you Veteran United.
Don’t be afraid to let Veterans United manage you’re VA home loan process.
Danielle, who was part of my loan team, was also phenomenal. She was very understanding and informative. Answered all my questions and concerns were addressed immediately. Thanks again to everyone that I do not have their names. You all did great! Thanks for the door mat and t shirt. That is a very nice touch. Don’t stop!!
I’m a first time home owner and I couldn’t believe the ease of the whole process!!! I would absolutely recommend this to anyone!
Veterans United is a great company to acquire your VA loan. The online programs they use are easy and user friendly. Charlie my loan specialist is a specialist and was phenomenal to work with.
We are very pleased with Veterans United. They are an amazing company to go through whether it’s your first, second last home. Amazing people that treat you like family and know you can trust
Thank you guys so much! You guys are amazing.
I would 100% recommend going with this company. People are envious of the ease, communication, speed, and extremely Low rate I was able to receive with Veterans United. My own bank wanted the opportunity to offer a home loan, but when I told them the interest rate I was getting with VU they basically said never mind.
Please print my opening statement. Will not hesitate to refer. Five out of five stars.
We had a good experience with Joe. He would answer our questions quickly. He also would respond via text, phone call, and email. He responded to things timely.We had many issues with our loan coordinator, Markita Rosenberg. She never called back even when we left multiple voicemails. She never returned calls from Progressive our home owners insurance company. They had to go through me to get questions answered which I feel is extremely inappropriate. She did not give straight answers via email. She did not respond to emails timely. I felt the communication was extremely poor and I was not pleased with that. However, I'm glad we were still able to pse on time.
Response from Veterans United
Ryan, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team is available to you for help improving our service for future customers. Thank you again for your service.
