My process started out really great. But the last month before we closed on our house it seemed like everything went downhill quickly. Phone calls and emails were not returned in a timely manner, if returned at all. I am happy my family and I got the house we wanted but I am not impressed by the lack of communication between the mortgage team, myself and my realator.
Response from Veterans United
Hi Matthew, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. Often times a job change mid process can create delays but we want to ensure that everything was meant with the same urgency. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. We want everyone to feel that we go above and beyond to deliver outstanding service. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
This was my third home loan with Veteran's United and I have been very pleased each time. The team always makes me feel comfortable and takes care of things quickly. I was very pleased.
Top shelf service!
Very professional and helpful throughout the whole process. Would definitely recommend Veteran United to someone.
Veterans helping Veterans. We all have each other's back. Could not ask for anything more
Easier than I expected great to work with
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Veterans United Home Loan is where a Veteran should start and end in the housing market search. They know how to handle and explain all the steps.
I had at least 12 people from different departments bombarding me with e mails.I would rather had just one person to deal with for the entire process.Although the process went quickly and smooth, the communication from Veteran’s United was slow
Thank you for making our dream home possible!
