I've purchased homes with Veterans United in the past and had great experience. However this time around was my worst experience yet. They asked for a ton more documentation, took longer to process it causing me to miss my initial closing date. It seemed like they dropped the ball on their end because I was very prompt in submitting all the documentation they requested and they were slow to process it. I also got approximately 10 different estimated closing documents where my closing costs bounced around and ultimately increased approximately $4,500 through the entire process.Due to being an out-of-state buyer and this house being a vacation home it seemed like this entire team could care less about speeding up the process. And I know this because they denied an expedited closing. All of delay forced me to spend more money renting a hotel in order to stay four more days to sign the closing documents. Because of this experience, I would not recommend Veterans United.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear that your recent experience didn’t live up to the high expectations set by your previous home purchases with Veterans United. I can only imagine how frustrating it must have been to deal with delays and increased closing costs, especially as an out-of-state buyer purchasing a vacation home. I completely understand how the additional costs and missed closing date would leave you feeling let down.
It sounds like you were incredibly prompt in submitting your documentation, and I apologize that we didn’t move as quickly on our end. I also hear your frustration with the multiple closing cost estimates and the final increase of about $4,500. I understand how that lack of consistency could have added to the stress.
My team would love the chance to look into what caused the delays and closing cost changes, so we can learn from this and work on improving our process moving forward. If you’re open to discussing this further, please don’t hesitate to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We appreciate all of the hard work it took across the board to make all of this happen !!!
You have a good team, that worked hard and put up with me. I can’t thank you enough. Don’t like writing a big long review. Tony and his team you good people.
It was a rather smooth experience.
The veterans team are all professional. They took all the stress out of purchasing a new home. Well done!
Britney was great support on gathering documents. Dotting I's an Crossing T's
Everything went great. This was my third loan with VU and I would defiantly go with them again. Local lenders who claim they could do VA loans could not do what VU did.
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This is my second time working with Veterans United and they always provide the best service. From start to finish they make the whole process easy and if I make any more home purchases they are definitely the team I will be reaching out to first!
Any questions or concerns were answered almost immediately. The whole team made it very easy and stress free throughout the entire process.
Devon, thank you so much and your team for doing such a well job. I think you have a great team over there. Again, thanks and blessings to all of you.
Linda Shafer
