One team member, Dene, was less efficient and knowledgeable. It seemed that Kyle had to step in and help out a few times when she would make mistakes. Otherwise, the experience was great. I’d definitely use Veterans United and Kyle again! This is my second time working with Kyle!
Overall, quick, easy, and helpful. Really felt at ease by the end of it all.
Veterans United is 100% the go-to-place for military veterans in search of their future home. Everyone went above and beyond with helping me purchase my new property. Honestly, I couldn't have asked for a better TEAM! I salute 🫡 every single one of you - I'm beyond thankful for the excellent service ... YOU are the BEST!!!
The overall experience was about as smooth as we could have ever hoped for. We were hesitant at first because we've all heard the horror stories of VA loans being difficult, but it was the complete opposite! Everyone was super helpful, friendly and made the entire process easy. We put in an offer on our dream home, and in less than a month we had closed and were moving in. I am hoping that we never have to use their services again, but only because we love our home and plan to live here forever. If we ever need to buy another home though, they will be who we go through. A+ for Veteran's United.
VU had the process very well organized, and the steps they outlined and directions they gave were very easy to follow. I'd recommend this company to any veteran who's served and needs a house. They'll get it done for you!
Absolutely completely satisfied and couldnt ask for a better buying experience!
Eric was great, Brittany was great! Of course dealing with the hoops with the VA was annoying but Eric and Brittany were great at explaining everything!!
Well (Snoop Dogg voice);
So I was looking for a Home that I couldn’t reveal;
But then Veteran United started keeping it real:
Sat down at the table calculating my score;
Now I got a nice house even I can afford:
They speak with profession you can understand it all:
Not like the others have you head butting the wall;
So if you got your heart right and you’re ready to live:
Call Veteran United and get a Boss Crib:
I am so pleased with the two people that I dealt with, Anna and Rachel. I am very happy that I went with them for the mortgage.
I would recommend Veterans United to others.
I initially got pre-approval from another lender that I have used before for a VA loan, but was surprised by the amount of closing costs. So I thought I should get another quote or shop around. My realtor recommended Veterans United and even a loan officer.Veterans United were able to match my original lender's rate, but beat the closing costs by more than half, saving me thousands of dollars. So I went ahead with the loan with Veterans United.The condo that I was purchasing was fairly new and not yet on the VA's approved list I came to find out and this is where the process went awry. Veterans United never made it seem like this could be a problem or potentially hold up the closing. I also never asked enough or the right questions and allowed myself to sit back and trust that they would do their jobs and we'd be fine.When we were a 2 weeks out from closing and still didn't have the paperwork needed from the HOA I started to get anxious, but never felt Veterans United was concerned. Nobody was informing me that we may be off-track until the week before closing when we still didn't have a document needed by the VA. So I was informed we would try 'Plan B' which was me writing a one-time waiver to the VA because we couldn't get the final document from the HOA. That ended up being a waste of my time, since the VA isn't going to waive a source document to approve a condo. But nice try.So now we are going to miss our closing date. Now I find out that there is a state website that the document needed can be downloaded from, but it takes a 'long time'. In steps my realtor who goes out of her way and spends a few hours to download the docs so they can be sent to the VA. At this point I am worried the seller may back out because we are definitely not making the closing date. Plus I call to ask my loan officer what happens to my loan rate in a couple days when we don't close. I had already looked at my paperwork and knew I could either lose the rate or pay a daily fee to keep the rate.Fast forward a few days and the VA approves the condo, the seller had agreed to extend our closing date, Veterans United extended my loan rate without a fee, and I close on a condo I was once exited about.Most of this could have been avoided if Veterans United had been better at communicating what was really happening and the contingencies. It felt like my team was reactive instead of proactive. I also believe if my realtor hadn't stepped in, I'd still be waiting on documents.Please don't send me a t-shirt.
Response from Veterans United
Hi Justin, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We also understand that selecting a lender is an important decision and we appreciate the opportunity we had to assist you in your home buying journey. The process for condo approval is managed very closely but it sounds like communicating that process was missing. We want everyone to feel that we go above and beyond to deliver outstanding service. Providing clear and effective communication is a top priority, and we are dedicated to making those requests while assisting customers in providing documentation that is necessary for loan approval. Our team will be researching your comments to determine what we may do in the future to help prevent a similar misunderstanding. A member of our Client Advocate remains available to speak with you should you wish to provide any further information.
Veterans Home Loan is truly an advocate for the veterans. They made my home buying experience exceptional and stress free. The team members were the best professionals I had the pleasure to work with. Their knowledge of their work reflected in their positive energy towards me. I will never forget my first home buying experience it was an exciting journey with the team I had.
Had a pretty pleasant time.
I'm a 100% disabled veteran that's had some hard times in the past. Veteran United was a miracle from God. From the time I applied for the mortgage, until the day I closed. The team at Veterans United has been there for me. They run a very streamlined organization. Mark and his team have truly been amazing. I can't put into words how much they made this home buying process go very smoothly. I would deeply like to thank everyone that has been part of this process. Thank Yall...
