EXCELLENT LENDER!!!! Veterans United was extremely easy to use with very knowledgeable specialists. Thank you VU. Highly recommended!!
If you get Katie Rose as your loan specialist, ask to be transferred!
Response from Veterans United
Hi William, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. Our Client Advocate Team has been in communication with you and remains available to assist. We understand how the home buying process can get stressful and that communication may not have exceeded expectations. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service, thank you for allowing us that opportunity.
Only issue I had with the whole experience is that communication thru email constantly to me is very unprofessional. It shows the lack of social skills and a lack of personal skills. I understand people are busy but a conversation thru email takes twice as long as a phone call.
Holly Ray did an incredible job assisting us with getting all our documents together
to expedite the loan process. She had answers to every question we had and put us at ease during the stressful period of buying a home.
Amazing team wonderful to work with extremely helpful!!!!
Matt Colgin is a Wonderful person, gives 200 percent Superb Service, would recommend Matt to all Veterans, OUTSTANDING Specialist. Anyone he is assigned to is very lucky to get Matt!
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Behind the buyer 100 percent. Very professional and warm
Very smooth loan process. A big thank you to Mitch and his team with all their help, especially as a first time homebuyer.
