I appreciate all of the assistance but Veterans United Home Loan needs to communicate with their customers better. This was my first home buying experience and it was very stressful! I’m so happy I has Joe to help me out.
Response from Veterans United
Jessica, We understand how the home buying process can get stressful. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Thank you again for your service.
I understand that there were issues around Covid-19 with some of the staff, but at times we felt somewhat alone in the process at points. This was not Mathew's fault I believe. There were issues with the appraisal that caused some delays and frustration.
If and when you need a VA Home Mortgage please reach out to the professionals at Veterans United...they are the best in the business. I know as I have used them two times and both times they out performed.
Really easy transaction. Amazing team. Also Melissa Hodge was really amazing.
I had an excellent Team of Tim and Janice they made the experience with Veterans United Home Loans painless and stress free. They kept me informed about my loan and any additional things I needed to send to them. Thank you for the Great service I would highly recommend them to any Veteran thinking about buying a home.
If you're a veteran, and seeking to purchase a home, Veterans United is the way to go! They were with me every step of the way. I would definitely recommend Veterans United (actually, I already have!).
A excellent company very helpful for vets looking to buy theirs first or 2nd home they are with you through the loans process.and will answered all question from the start to closing on your new hoe.
It was great working with Amanda Dusenberry. She was professional throughout the whole process and available whenever we needed her.
