it was a pleasure to work with Tim and his team! I really appreciate the time and effort put forth from beginning to end of my home buying journey. thank you!!! Ryan, Wes, Jacob, Matthew ...thank you all!!!
Ginny Young has ruined the home buying process for me. She was unable to give me dedicated time and energy in my home buying process. She was very rude and short at times making me feel like I was more of a burden to handle, and she was wanting to get the commission from my use with Veterans Home loan. There were multiple issues with Ginny that the words can not describe, and there are even more unethical fair housing issues that I have experienced with her. I know multiple individuals that have received a cutting board customized from Ginny, yet I did not. She made me so frustrated at points that on the closing day, I was so mad I was not even excited for buying my FIRST house, I was honestly disappointed and disgusted with the way Ginny handled the situation. Ginny even at one pointed directed me to “Just sign the document, it’s required” instead of actually taking the time to fix the document that was incorrect (still demanded I sign an incorrect document) or explaining what the document entails, why I’m signing an incorrect document, or explaining with a calming presents anything about the situation. I am so highly frustrated with the whole process of working with Ginny, who came highly recommended by multiple people, as well as Veterans United in a whole. If there is another company that handles veteran loans, I will always recommend the different company or steer individuals away from Veterans United as Ginny was so unprofessional and disrespectful at times. There needs to be corrective actions taken as this was the worst experience. I absolutely regretted closing on the house because for the first two weeks all I could think about was how rude, unprofessional, unsympathetic Ginny was and that I was just a number “required to sign.”
Response from Veterans United
Patrick, We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have come up during the process with your loan officer. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
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Just go with Veterans United, the rates, professionalism, and staff is beyond extraordinary. You won't be disappointed.
We would highly, highly recommend Veteran’s United! They kept our initial buying process and then the refinance stress-free and efficient. Their communication is outstanding and we never had to wait long to hear back on questions.
Oh, I can't leave out Donna!!
Thank you, Donna!!I
I have to be honest, it was a journey!!
At times, I got a little aggravated with you and the underwriters.
I realized that's part of process.
Now that know what I know, I'll do it all over again.Thank you, Donna!!
Mike was truly the one person who I could rely on during the home purchase process. He is very responsive and almost always picks up the phone whenever I called. If he was busy, I always knew he would call back soon. My questions were always answered promptly and accurately. It is very obvious that he has a strong work ethic and cares about what he does.
Ryan Cannon was great to work with! I would highly recommend Ryan he will keep you informed with every step of the loan process!Bob and Marilyn O’Reilly
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Had a very excellent team. They delegated their duties well and efficiently.
Entire team was super helpful throughout my first home buying process and communicated very well. No regrets or complications!
