The communication was awful. Everything moved slower than pond water. No matter how many times we called (neither Tony nor Garrett ever answered the phone) or emailed, it took angry words and threats of dropping the company before anyone responded. Then when we asked for a clear channel of communication, they never followed through and it was back to emails and voicemails to get ANY updates. It took over 3 months for our refinance to go through. Just plain awful.
Response from Veterans United
Jacob, thank you for taking the time to share your valuable feedback. We invite you to connect with us further. Discussing your experience and providing expert advice on various lender options is part of our commitment to deliver outstanding service. Your client advocate team is available to you at any time to assist. Thank you again for your service.
Absolutely awesome team. From the beginning of the process right through the closing, everything was handled in a professional, efficient and friendly, manner.
Well done Veterans United!!
Jeffrey Freitas
Army
If I had a question or concern it was addressed before the end of the business day.
I needed to contact Allie several times and each time she was a true professional and made me feel at ease and comfortable with the process. I was always updated and was told what was happening each step of this home purchase journey.
Highly recommend!!
Extremely great experience
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I have never had such a pleasant time buying a house. We were done in good time unlike a recent experience we had with another loan company when we sold our previous house. THANK YOU ALL!
Veterans United was awesome to work with. Very knowledgeable and helpful staff that kept me informed on all the phases of the home loan.
All I can say is they are the best!!!! they will do ALL they can to get you approved and will work with you to the end. they are highly recommendedJessie 2020-2021
If your a veteran you will love to work with veterans united they make very easy to get your loan finished like they did for me.
Tegan Weimer was a pleasure to work with, she was always friendly, attentive and knowledgeable. She was quick to respond to our telephone or emails.
Presley and her team made my refinance hassle free. Very supportive and they walked us through every step. Made sure we were aware of each step all the way through the process. I recommend Veterans Home Loans to everybody I talk to.
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My realtor was very impressed as well and she has Veterans United in her dossier for future clients in need of a mortgage.
Chad and the team were very helpful and made sure I understood what was going on. Always answered my calls and questions. Very nice folks.
I was very happy with this company and would highly recommend using them. We will use them again if need be.
