In over 20 real estate purchases, this is by far the best, easiest, quickest, most professional experience we’ve ever had! Not only were the people incredibly friendly, the app was extremely easy to use! The only paper we touched was at the signing ceremony at the title company.
Very professional and courteous experience. Lauren and Charlie helped me well in every step of the process.
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.
The whole team made me feel like I was their only client.
Working with Jeremy and Felicia made our experience worth purchasing a new home. They were there for us every step of the way and went above and beyond any expectations.
The entire process was very well handled, no issues was always kept informed of any changes or anything i needed to complete.
Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !
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Experience first-hand why 376,806 homeowners give us a perfect score!
Was very patient and kind in helping me find a home of my own after 10+ yrs.of not having one.
With sort notice due to other lender wanting to change contract, Phillip Dercher and Jenny Love absolutely went above and beyond to get everything done without question and provided an exceptional experience for a first time home buyer. I know who to call from now on and recommend for any home purchase.
