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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

420,650

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 420,650 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Josh and his team were there for us every step of the way, taking care of all the details required of applying and closing a new home loan. And we closed early!There are so many little details that are often overlooked when moving, and the included Home Buying Concierge perk helped out with these details... setting up utilities, forwarding the mail, finding internet providers, etc. This included perk made out move seamless.Thank you all so much!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

We didn't just buy a house. We found a home that is filled with love and so much opportunity for our family. Watching my children run and play, while listening to their laughter is the most rewarding gift of all. Thank you Vetrans United for all that you have done to make all of this possible. We are forever greatful.The Sallys

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

The team from VA Veteran's United were great from the beginning. They answered ll my questions concerning the process. This was my first home buying experience and they went step by step. The app was helpful well.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
headshot image of Evan Mehuys

Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars
Would Recommend

Donna Steo, my realtor, was absolutely amazing. She helped me through this process tremendously. She made the process smooth and made sure always to be available. I can’t stress enough how thankful I am to have had her.

headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
Would Recommend

Getting a loan is a lengthy process that can feel impersonal with all of the documents and uploading. Dane, Rob, and the whole loan team made it feel like I was also part of the team and working together. They were responsive and actually cared that this all happened.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

4 out of 5 Stars
Would Recommend
headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

4.5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

3 out of 5 Stars

There’s no reason for my loan to get kicked back from underwriters so many times. I planned on a timeframe and was told that the loan should be processed by it accordingly, and the delay in service cost me dearly. I’m not impressed with my service at all, and the extra services that team members tried to offer me were completely unwarranted.

Response from Veterans United

Hey Aaron,

I’m really sorry to hear about your experience. Having your loan kicked back multiple times must have been incredibly frustrating, especially when you were counting on things moving according to plan. I can understand why you’re not impressed, and I’m sorry that we didn’t deliver the level of service you were expecting.

It sounds like the delays and the extra services offered only added to your frustration, and that’s the last thing we want for our clients. If you’re open to it, I’d really like you to connect with my team so we may dig into what happened and see how we can improve from this. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com whenever you have a chance.

Thank you for sharing this feedback, and again, I’m sorry for the stress this has caused.

4.5 out of 5 Stars
Would Recommend
headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend
headshot image of AJ Greiner

Loan Officer: AJ Greiner

NMLS# 2373755

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

4.5 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

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4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

The whole team I worked with was phenomenal, they were very informative and kept me on a steady and true path to buying my first home. I was very nervous in the beginning but I could not have asked for a better team.

headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

More Reviews

See all 420,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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