You will love the staff at Veterans United. Simple Easy Informative Fast. Great job. Thanks Jose and team.
The very best! Awesome from start to finish!
Everyone was so kind and helpful, very new home buyer friendly!
Ask for Kelsey!!!! She was wonderful to work with. Always friendly and helpful!!!!
Easy to use website and To-Do-List with helpful videos to guide you along. HOWEVER, Agent to Client communication is lacking. I felt alone and felt out of the loop. I was not verbally informed ahead of time about all the fees I'd have to come up with on my end.I informed them I had NOTHING TO PUT DOWN yet after it was all over I had to put down 500.00 to hold the place as well as additional $2000 out of pocket in home inspection, appraisal and remaining closing costs... It took a toll that I am no longer excited about buying a house...I feel robbed and mislead. If I knew what I was getting into I would have waited..
Response from Veterans United
Thomas,thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available for more information and looking for ways we can improve.
Again, I would just like to reiterate my joy at working with Veteran's United. I've worked with a few other lenders for purchasing a home and it never has been more easy and painless to get everything in order. The staff has made the experience that much more so enjoyable and I hope to continue to use Veteran's United as a lender in the future.
Awesome communication and extremely transparent throughout the process!
my only complaint is communication... I'm a fan of communication and a like a lot of it.
The application for the loan, for a guy that still counts on his fingers, was a GOOD learning time ,but I had a very excellent teacher who did her job well.Some other person would have dumped me early on
The staff at Veterans United were not only professional and helpful. They gave us ideas to make the process a lot less stressful. They always made time to answer our questions. This was especially helpful with all the confusion and uncertainty of dealing with pandemic, loan paperwork and 16-hour shifts.
Ready to see for yourself?
Experience first-hand why 361,216 homeowners give us a perfect score!
We really enjoyed working with them. They went above and beyond helping us and we appreciate everything they did for us to get our new home. Couldn't ask for a better experience. We highly recommend.
Thank you very much to the loan team that assisted us throughout our home purchasing process!
