Amazing
Even in a global pandemic made the process easy and fast while meeting all the no contact rules! Super helpful to me and my family.
Chris, Sonia,and Derek were all right there when I had any questions. They all made sure that I had answers to every question even if they knew that I was not going to be happy with the answer and I appreciated that. They knew that the delay in my closing was presenting logistical nightmare for me so everyone made, what I consider to be a huge push to get me closed when things went a little wonky due to survey issues.
I would like th hat thank the entire team for the solid effort that they showed in bringing this dream to fruition for me. They are the best!!!
Veterans United was great to work with. Their team of professionals helped us through each step in the loan process. I would highly recommend VU to any veteran looking for a mortgage.
Over the past 35 years I've purchased homes in seven different states; a VA loan was used in four of these purchases and a commercial loan in the other three. My VA loan with Veterans United was the most stressful and required the most paperwork.I would get my "to do" list from Veterans United for a task needing completing and was often given a very short fuse (time) for completion. When you are working and don't always have instant access to the internet, these short notice items can be a real bugger. Not everyone has a smart phone.This is a good company to use but be ready for a ton of paperwork.
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I appreciate all of the assistance but Veterans United Home Loan needs to communicate with their customers better. This was my first home buying experience and it was very stressful! I’m so happy I has Joe to help me out.
Response from Veterans United
Jessica, We understand how the home buying process can get stressful. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Thank you again for your service.
I understand that there were issues around Covid-19 with some of the staff, but at times we felt somewhat alone in the process at points. This was not Mathew's fault I believe. There were issues with the appraisal that caused some delays and frustration.
If and when you need a VA Home Mortgage please reach out to the professionals at Veterans United...they are the best in the business. I know as I have used them two times and both times they out performed.
Really easy transaction. Amazing team. Also Melissa Hodge was really amazing.
I had an excellent Team of Tim and Janice they made the experience with Veterans United Home Loans painless and stress free. They kept me informed about my loan and any additional things I needed to send to them. Thank you for the Great service I would highly recommend them to any Veteran thinking about buying a home.
