Easiest loan experience I have been through!
It requires trust, faith, and partnership. You have to trust this company with your complete financial assets and debts to include access to your banking account. In all things you must have faith to know their team and process will result in a positive outcome. You do your research, ask questions, read and watch their educational materials, and work with the staff knowing that are there for you. This team has years of experience, great reputation, and provides full access to you to meet your needs.
Not the best experience 1/5. Communication was nonexistent and consideration for time was poor.. the entire 3 month process was horrific up until closing and even that was disappointing. So I’m at the title company all the papers are signed .. title co calls VETEREN UNITED to get the “authorization for funding “ which is essentially the last step then you get your keys . Well here I am robbed of my joy again, VETEREN United decided not to respond or answer the phone . Then at 5:57pm they emailed back saying they wouldn’t be able to authorize the transaction because they close at 6 ... this was extremely disappointing. Not to mention prior to that I didn’t find out how much out of pocket cost I would be responsible for until two hours before closing . The excuse was “we’re still balancing the numbers”.
.One of the Loan coordinators did reach out the day after closing to apologize for everything from the beginning , so that was nice to at least have someone acknowledge and speak to what went wrong. I’m happy now because it’s over . And I usually try not to write negative reviews because I try to give ppl the benefit of the doubt but the ball was dropped severely and we never seemed to recover .
Response from Veterans United
Lolita, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialists we go to great lengths to ensure you'll have an easy time reaching out for assistance. Thank you for choosing Veterans United.
Have good advice and the whole team was ready to help.
You want regret going with Veterans Unite. Don’t give any other loan company a 2nd glance. You will have the best experience ever!!!!
Hot some snags, but they pushed through with me and we got the deal done.
The process was very easy and secure. One of the easiest purchases I have ever made.
Veterans United will take care of you. They understand the stress of Active Duty lifestyle and make the home buying process incredibly easy.
This was the second time we used Veterans United. Their customer service is what drew us back. They are an amazing company and make the process real easy. Our Home Loan Specialist was very responsive and helpful.
Anyone seeking a VA loan would be foolish to look anywhere other than VU.
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After dealing with Veterans United for my recent refinance, I would not want to go with anyone else. This couldn't have been a better experience. Thank you Seth and thank you Veterans United!
Do not pass this up. This is the premier company to work with. They really know how to get things done.
My experience through Veterans United was absolutely fabulous. Everything was done in a very timely manner, and with very courteous individuals. It was a bit of a time crunch at the end because the seller was leaving and wanted the sale to be final. It was finalized in time and everyone is very pleased with the performance of Veterans United. Even the closing attorney was impressed. Thank you Rob and Taylor!
Josh Stack is an outstanding loan specialist. He was spot on with time lines. He kept me informed on next step of each process. Thanks Josh!
To say the least, home buying is a maze of ups and downs leaving the buyer with an arm load of questions. A team like Veterans United is the only way to survive.
Veterans United was very helpful and responded with urgency to resolve any issues that may have arose throughout the loan process.
Zach and his team were outstanding. Every question was answer quickly. From start to finish, every step was smoothly handled. David and I have gone through the loan process to purchase homes before, but this one has been the smoothest. We definitely got the 'A' team when we got Zach.Thank you Zach, Julie and Doug
