Pleased with level of service from everyone.
I bought a house since I was moving from VA to CA. The initial process went extremely smooth and no headaches. Although, while in the actual crucial moments, the loan officer lacked either experience, care, or accuracy of information that had a couple of MAJOR setbacks/delays. At first it made me feel like I was doing things wrong, but it was her wrong information that made it very stressful and frustrating. I also felt like I had to be the one jumping through hoops and loops to rectify their discrepancies or oversights. There was no monetary compensation or reimbursement for additional fees on date sensitive documents, but I am sure their commission had no effect on it. We didn’t have the “normal” interaction, as I only saw a notary in person, the builder manager when he gave me the keys (which I still haven’t received my mail keys) but other than that it was all phone calls, text messages and emails. I didn’t get a sign that said homebuyer or home owner. It all felt very detached and not like a pleasant experience. At the end of the day, it was just checking boxes for them but not realizing that we are humans beings, with our own stressors and struggles, with our needs to move into our new home. I am a single parent, with 3 boys and a puppy, and even though this is my first time buying a house, it shouldn’t have been that complicated overall. They did send me flowers once I was in, but it was too late for me to truly appreciate them as a genuine gesture. At this point, I am interested to know if the company will be willing to compensate me for all the unnecessary stress, as I already suffer from anxiety and it only made it worse.
Response from Veterans United
Hi Paola, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is available to you for more information and to discuss ways we can best serve you and others in the future. Thank you again for your service.
Kaleb and his team were excellent! They made the process very easy and dress free. Thank you again!
This was a very straightforward process, all my documentation appears to have been uploaded and used without security issue, and was overall a great experience. Thanks!
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Thank you for an easy process. We look forward to using your services in the future!
It was a great experience. Some documents we submitted over the app were needed to be re-submitted multiple times. My Solar Installation company was not helpful or clear on asking Veterans United specific documentation they needed which caused a delay in the closing of my home. There were a few times when I submitted more than what was asked just so the process could go quicker. I was told a few times to submit a documentation that had an acronym that Vivint Solar nor Veterans United could not define for me. That was frustrating.
The amount of information your company requires was more than I have ever provided. This became very frustrating and suspicious, but Chad assured me this info was procedure. In the end it did worked out.
Thank you
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I would recommend any person who is interested in purchasing a home, to give Veterans United, an opportunity to help. They helped me and my family purchase our dream home! This would not have been possible without their wonderful staff, and family like atmosphere. I pray that they are able to continue to help others like they helped me for many years to come.
