From the very first inquiry about their services throughout the whole home buying experience, their team (truly a TEAM) were taking care of ME! They were very professional and knowledgeable, and communicated extremely well. Not a question I had was left unanswered. They we very quick and precise with their responses to my my questions and concerns; it had been over 15 years since I bought a house! I would highly recommend this outstanding team to my fellow Veterans to take care of their COMPLETE buying process!
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When we first started out the loan process went smoothly however there were some inter-department conflicts and errors that affected the timing of this loan. I would not want anyone to go through that part but I will have to give credit to VU because in the end they made it work.
I do feel that Codi King is very inefficient. We are thankful for all that she has done, but we believe and feel that she can do better.
I would never want anyone to go through what I went through from missing my closing time twice, to my closing number wrong 3 times while I’m at the closing table and I have to correct it. Terrible communication throughout the whole process. I reached out to Steve’s supervisor who did absolutely nothing. Just a bad ran organization.
Response from Veterans United
Daniel, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
