This is the second time I am doing refinance with Veterans United. The first one I did with them was OUTSTANDING and one of the best service after several refinances I have done. The recent one I did was bad. Very poor communications lost track of status during different stages of the loan, and unprofessional Loan Officer(Phil). There was a verbal promise by the Loan coordinator that was not even certain. Both of them were unapologetic about their actions until the last email.
Response from Veterans United
Dennis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to you for more information and looking for ways we can improve. Thank you for your service and for allowing us to service your home loan needs.
We would definitely recommend Veterans United to anyone considering buying a house they can call home. From working with their Credit Specialist to closing, the process was very smoothly and in a timely manner. They calmed our fears and answered all our questions and concerns. Colin Park and his team were amazing! We would not do it any other way.
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Mike and his team were professional from the start all the way through the end, could not have asked for more. Had us closed in under 30 days, awesome job by an awesome team they got us into an awesome house!
Don't hesitate to join The Veterans United Team...their on YOUR side????????
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Our family looked for houses for 6 months and the purchasing process took 2 months. Plan ahead! The United Home Loan team was great. Really patient and encouraging.
You watched out for me.
