Jacob was extremely helpful, professional and very nice to work with.He made sure that we understand the process. I would highly recommend him as his follow up was quick if we had any questions.
Do extensive research into the process beforehand because they will assume you know everything already. Don’t compare them to other companies, they don’t like that. Be prepared to spend an obscene amount of money.
Response from Veterans United
Thank you Mark for sharing your voice with our team. We agree that doing research is in the best interest of the veteran. Our loan specialists are trained and well versed in the VA home loan. We take great pride in being the number one VA lender in the country. Although we cannot change your recent experiences, we can use this information to train and sharpen our communication skills further. Thank you for choosing Veterans United and thank you again for your service.
I have worked with John and Veterans United on three separate occasions. In each instance, John and his team always made sure I understood every step of the process. I have been so impressed with his and his team’s knowledge, professionalism and honesty when it comes to VA mortgage loans and refi loans. John is an excellent communicator and delivered on his promises of all the dates during the process. He also has a wonderful personality and I really enjoyed working with him. I would recommended him & Veterans United to any eligible family or friend.Once again, thank you John for your amazing service, knowledge, professionalism, and most of all, your honesty!
I would (already have) recommend Alice and Veterans United to anyone!
Took care of minor issues quickly and kept the process on track. Nice job!
Very easy and upfront process
Veterans united was great theough the entire process of homebuying. With three kids and full time jobs, we had to work on a tight schedule and they worked with us every step.
Best place to get a home loan, hands down!
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We're sill waiting on our signed and notorized closing documents. The copies provided to us at closing didn't have signatures. We had a couple of credit errors reflecting on credit report since the onset of credit application that I discussed with Ross. He assured me that we finalized only one loan. I have disputed wrong SSN ending in 5186 and correction of current name and address with the Credit Bureaus.
The entire Veterans United team has been great to us, and at this point we would also like to extend our appreciation to Tyler Haddad, Misty Ransdell with a special note of thanks to Chelsea Krattli for being the great sales person she is in terms of getting us onboarding with VU.
Fantastic to work with! Everything went smoothly.
If you do choose VU, as a military member ask for a FINAL To-Do/requirement list ahead of time at the onslaught of the process. Ours kept changing, more and more document requirements kept being added. Also overseas service should not be an added thorn in your side, being that VU is military friendly, their underwriters should understand how we function, and live.
For example, as a starter, we began the loan process in early November and ended in Jan, therefore I provided initial documents as requested. Later I had to post another LEs, then another, 4 months of LES throughout the whole process, Why not say this up front or wait for the final? All these updates made it seem as if I was not in control of anything.
Another, and just as frustrating, I had to justify my overseas status multiple times, explaining my situation over and over - rewriting and updating almost the same statement again and again. "I live here because I am stationed here..." = unneeded stress for a "military friendly" service.
Response from Veterans United
Rene, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to you for more information and looking for ways we can improve. We want to make sure that all of our veteran's voices are heard and provided with the best service possible.
I wouldn't go anywhere else with my VA loan.
