I think VU needs to do a better job at sifting through good and reliable realtors. My experience with my realtor was very stressful to say the least especially as a first time homebuyer / homeowner. Other than that my experience with members of veterans united was very good.
Response from Veterans United
Hi Tyler,
Thanks so much for taking the time to share this. I’m really glad to hear that most of your experience with the Veterans United team was a positive one—but I’m sorry to hear things felt stressful on the real estate side, especially during such a huge milestone like buying your first home.
The homebuying process can be overwhelming even under the best circumstances, and we count on our network of agents to help make it smoother, not harder. I’d really like to learn more about what happened with your realtor so we can take a closer look. Feedback like yours helps us be more intentional about who we partner with and how we support buyers going forward.
If you’re open to chatting more, you can reach my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime that works for you.
Second mortgage through VU. It has always been a great experience.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Easy and pleasant as always. Have worked with VU multiple times and will continue to do so every time.
Overall team was amazing. From the beginning, they were super helpful in creating a strategy to make this all possible. Even with a couple of bumps on the way, they were always there to come up with a solution. Would 100% recommend!!
My Veterans United team was so excellent, I did not expect them to be as great as they were. I would highly recommend them to anyone needing a home loan. I will certainly be recommending them to my friends, family, and fellow Veterans!
So Proud To Have Served
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When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
This is our first home and you all made it go as smooth and stress free as I ever could have hoped.
Warren was ok but pawned almost all the showing we went to to some one else
It went honestly absolutely amazing! I would recommend everyone that helped me in this journey of buying a house to anyone that asked me!
I see that Mr. Jim isn’t on one of these so I wanted to leave a brief comment on him. But Mr. Jim’s customer service was second to none. Absolutely amazing in all aspects! Thank yall so much !
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Although VU is remote, having a local agent meant we had immediate access if needed. Amie went above and beyond to ensure we were supported at every turn. There were some glitches on the buyers team which she was able to rectify quickly once she had the info. Would highly recommend her!!
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
Veterans United put us in our home in 2012 and we turned to them again in 2025 for a cash out refinance. Jay and his team made it happen! Very smooth process. We constantly receive refinance solicitations in the mail from other companies but I only trust Veterans United!
I also want to give a shout out to Brittany for helping me get through my to-do list. Thank you for your help!
From beginning to end the process was very simple, never had a problem talking with anyone at Veterans United. Questions were always answered quickly. I would without hesitation recommend Veterans United to anyone
