Ignored phone calls and constand request for more information that has nothing to do with the loan.
Response from Veterans United
Hi Helmut,
Thank you for sharing your feedback. I'm sorry to hear you felt your calls went unanswered and that the documentation requests seemed unrelated to your loan. We understand how frustrating that can be, especially when you're trying to keep your loan moving forward.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I received excellent results from a well groomed team
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
Everyone made the process so easy and worry free. Very pleasant experience
Ready to see for yourself?
Experience first-hand why 377,395 homeowners give us a perfect score!
It was an absolute pleasure working with Nicole Camarillo and the team ! She was very helping with making my first home buying process as smooth as possible and communication with her was great!
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
The team showed an outstanding level of commitment and endurance in assisting me to acquire this property. Keep up the great work and thank each and everyone of you for the part you played in this process!
Nathan and his team where on every corner of our home buying experience. Even though we were thousand miles away from each other, literally we are in California and Nathan is in Minnesota, the timing on signing, getting updates and sharing information was on point.
I know that my spouse and I were a nervous case but the outcome was Great,
Thank you,Team Veterans United
Ready to see for yourself?
Experience first-hand why 377,395 homeowners give us a perfect score!
Phenomenal experience working with VU! Everyone I worked with was very clear, concise, and courteous. Shoutout to Alyssa A. And Kyle R. For getting us to the finish line on time and answering all of our questions. 10/10 would recommend.
It took about 1 year to get a house due to some financial issues from COVID, but Veterans United made sure that all the legal and time-constraint issues were handled with professional precision. Shout out to Don and his team for making all this happen without us having to stress about anything.
I already told my sister about Veterans United. I would recommend you guys to any Veteran I meet. My wife loved you guys and your team was awesome and helpful with every step. We were never left in the dark about anything.100% you guys are truly amazing
Mike Smith, Anthony Davis, Dene' Lorenzen, Jacque Lampkin and the team behind the scenes were great! I couldn't have had a better team to assist me and walk me through the home buying process (again)!!! I would give them a handshake and a hug for helping me and my wife achieve this dream of owning a home again. Thank you!! Thank you!! Thank you!!If given the chance, I'd buy another house with their help.
The whole team was fantastic at all times!
