Like I said it was all positive.
Veterans United employees are the absolute best to deal with. Jeannette Klein and the entire staff at the Lawton, Ok office will go out of their way to ensure that you enjoy your home buying or refinancing experience. I know because I have used them now on two occasions. I will never use anyone other than Veterans United Home Loans.
Great customer service! Thanks
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Vetrans united made my dream of owning a farm fast and easy.
I would highly recommend VU to anyone and everyone. If I could give more than 5 stars I would.
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Quick and painless process. Good hardworking people that were assigned to me.
Jeff house 10/10
Tim bryant 0/10Tim consistently provided false information throughout the process.
Our first meeting him was through vetrans united. He showed us a house and stood in the kitchen on his computer the whole time. We tried asking questions but he said let me just finish what I'm doing here first... we stood awkwardly for 10 min.
We asked to see another house the next day and he said right now works best for him... ( doesn't matter what's best for him)
After the 1 time we saw him in person. We only felt with him by phone. He sent Jeff to do his work. Jeff was great. Tim is a disgrace to veteran home buyers.
Fast forward to day of closing. I personally had to reach out to thus real-estate agency to ask if they planned on asking for my money. This was 6 hours before scheduled close!!!!! Tim told my lady that she had to go to the bank and wire money!!!! She had to take the rest of the day off and run to the bank!!!! Only to find out she could have done so from the comfort of her desk.!!!!6 hours before close!!!!So... 730 scheduled closing time. Tim arrives 25 min late accompanied by a woman who we have never met. They proceeded to sit in the corner of the closing room laughing and talking to eachother while we were trying to close. I had to stop with the title guy and stare at unprofessional Tim bryant until he shut his mouth. Then we got back to closing. They then proceeded to both take pictures of us without asking or a heads up. I almost jumped across the table and yelled at them. When we are done the title guy asked Tim to hand over the keys. He didn't have them!!!!! He said someone else did and they were on there way. He grabbed his check from the title company and left us there to wait with the title guy for our keys. I asked him a few questions about things that were not on the closing documents that were in the pia. He had no clue of what we asked for in the pia. He was completely clueless of our journey. Slimy Tim was there for a check and that was all. Our experience with Tim tainted and ruined our home buying experience. I would recommend discontinuing working with that agency. They are a poor representation of vetran catered service and should stay clear of people who actually had to earn what they have.
