Jerry, Taylor, and the Team were great! This was a very stressful time for us with, the not only the Covid-19, but also with the loss by fire and sale of our previous home. Jerry, Taylor, and the Team communicated very well and made the mortgage process seamless. We cannot express our gratitude enough for the professionalism and the efficiency that Jerry and Taylor exhibited. I would recommend them highly, and have already recommended them.
Ryan Hook was also a valuable member of the loan team.
After the fact all problems are a thung of the past. The bottom line is loan got done.
Response from Veterans United
Harold, We wanted to congratulate you on your home loan! We take all matters into consideration and understand that things may cause delays and questions. We thank you for using Veterans United and thank you for your service.
Veterans United is one of the best home loans that I ever worked with. Outstanding service.
Veterans United is NOT, a veteran owned or run company, nor is it associated with veterans in any way. It's a commercial loan brokerage firm, that sells your mortgage off to the highest bidder the second you close. They got the job done but the stress nearly cost me my marriage.
Response from Veterans United
Alan, Thank you for taking the time out to submit your survey. Veterans United is a company that only works with the VA Loan. We abide by the rules and guidelines for the VA loan benefit. We wanted to let you know that most of our staff are also veterans. We understand that the loan process can be stressful due to outside factors. We would like to invite you to reach out to our client advocate desk to discuss further. Thank you and thank you for your service.
Our VA mortgage process with Veteran's United was extremely easy and modernized. Any problems or questions I had were quickly and professionally addressed by our loan specialist. He always had our back, and looked out for us during the process. Now we are first time homeowners after 15 years of PCSs and rentals! Thanks VU!
Look no further They are the best
Also, Molly Winkle is amazing. She consistently followed up with us to ensure all of our paperwork was complete; as well as keeping me calm during the home equity lien issue. Her professionalism and positive attitude made this process so easy!
Thank you so much to all of the staff at Veterans United.
I will definitely use them again!!!!
It was a fantastic experience and I will always recommend your company!
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a very enjoyable experience.
I am so thankful for Veterans United! Personal, loving, fast, detailed and kept our interests and wants/needs priority. Incredible rates too!
The entire VU team has amazing. They made this process easy and stress free. I am grateful for their time and effort in helping my family and I finally achieve our dream of homeownership
Before we started looking to buy a hole, we heard nothing but great things about Veterans United, that they keep people in the loop and, never take advantage of the buyer. Well, sorry to say that was not our experience at all. Due to Phil’s tactics and forgetful ness we had an EXTREMELY stressful 24 hours prior to close wondering if we would have a home or not. More than likely will not use Veterans United again because of Phil.
Response from Veterans United
Thomas, your honest feedback is valuable and we thank you for sharing your voice with us. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We agree that clear communication is a vital key in the process. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Thank you again and thank you for your service.
