Overall very happy I went with Veterans United. I had zero doubts I was getting the best care and customer service during the home buying process. I will refer VU and especially Joshua to all my friends and family as I know they will get taken care of.
My wife and I worked with Ben Long and his team and received outstanding service throughout the home buying process. They answered all of our questions quickly, clearly, and with professionalism and helped us get into the house of our dreams in a very quick period of time. I would highly recommend Ben and his team at Veterans United Home Loans to anyone beginning their home search!
Juliana made this entire process smooth and easy. Anytime we needed anything she was there to answer our questions. She has been so pleasant. Highly recommend!!!!
Jamie and Bethany were amazing at helping my wife and I through this process. Thank you to them. I especially loved the text group chat making communication efficient and convenient and I could always count on a rapid response. Thanks team!
Great company to work with. Website was a delight to use, made the process quite smooth. Can't recommend highly enough. Employees were top notch.
Great company, very helpful, and made the home buying process soo easy and stress free!
I took a shot at seeing if I could end up with a little shack that I could call my own so that my wife and I can go forward into our golden years with a little bit of peace. I never thought that I'd end up with what is essentially our dream house.If you don't think you can get the loan, try. I thought mine was not going to happen, but the team at Veterans United pulled me though by my bootstraps. I'd write more now, but it's hard to see through tears.
Dave and Lisa, kept me up to date with all information, we closed in 20 days with no bumps in the road, I appreciate the service and dedication the provided to get my family into our new home.
All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.
Response from Veterans United
Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
